Veteran Support Coordinator

Operation Delta Dog is a nonprofit organization with a mission to rescue homeless dogs and train them to work as service dogs for veterans who are suffering from Traumatic Brain Injury (TBI), Post-Traumatic Stress Disorder (PTSD), and Military Sexual Trauma (MST).

We are seeking a highly-motivated, team-oriented person with excellent communication skills to join our dedicated team and run our veteran program.

Principal Objectives of the Position

The Veteran Support Coordinator reports to the Executive Director to ensure prospective veteran program eligibility and fit; provides ongoing evaluation, case management, and constant communication and support throughout the period of training; and provides follow-up support after graduation. The person in this position will work closely with the Executive Director, Training Director, and dog trainers to make sure that the needs of the veterans are being met and to confirm program compliance. This position is full time. Work hours are typically Monday-Friday, but hours are likely to include evening and weekend hours based on veterans' schedules and training class times. Operation Delta Dog is headquartered in Hollis, New Hampshire. Qualified candidate needs to be willing to travel up to 1.5 hours from the facility for home visits, outreach, events and helping at satellite facilities.

Principal Responsibilities

• Maintain detailed case notes in compliance with Assistance Dog International (ADI) standards
• Develop a plan and implement strategy to increase awareness of Operation Delta Dog to the veteran community
• Continue to foster and grow relationships with area VSOs
• Review applications for new veterans and assess for program eligibility and fit
• Conduct initial meetings and home visits with prospective veterans
• Work with Training Director to help match veterans and dogs
• Create new partnerships for OpDD
• Help to maintain current OpDD partnerships
• Seek out and attend community events to share OpDD information
• Maintain ongoing communication with community resources and veterans, acting as main point of contact for veterans
• Schedule regular sessions with veterans presently in training and routine follow-up with graduated veterans
• Foster a strong community among OpDD veterans through meetings, outings, events and other social
• Create and organize all materials needed for national certification
• Work to maintain, foster and grow veteran mentor program
• Provide ongoing evaluation of services
• Participate in relevant Operation Delta Dog events
• Participate in regular team meetings
• Work seamlessly with our employees and volunteers to realize our organization’s mission
• Contribute to a positive and professional workplace team environment

Minimum Qualifications

• Demonstrates excellent oral and written communication skills and problem solving skills
• Strong organization skills needed
• Knowledge of the NH Veteran Community and support services
• Background working with veterans and/or individuals with PTSD
• Ability to travel to Operation Delta Dog headquarters, veterans’ homes and community events
• Self motivated
• Demonstrates the ability to be flexible
• Demonstrates the ability and desire to work as a team member
• Possesses computer literacy skills
• Possesses valid driver’s license with clean driving record and valid car insurance
• Pass background screening

Preferred Qualifications

• Previous experience working with veterans
• Prior experience working with clients with PTSD and/or TBI