Senior Director, New Hampshire Navigator
About the Organization
The Foundation for Healthy Communities collaborates with hospitals, community partners, state departments and insurers on statewide initiatives that improve the health and health care for all New Hampshire residents and their families.
The Foundation for Healthy Communities (FHC) is a non-profit organization that works statewide to improve health and healthcare through innovative partnerships with both individuals and organizations. Founded in 1968 as an education and research organization for the New Hampshire Hospital Association (NHHA), the Foundation was reorganized in 1995 to meet the needs of a changing healthcare system. The Foundation is led by a board of directors with a broad range of expertise which guides its strategic and programmatic efforts. Today, the Foundation is a partnership between New Hampshire hospitals, health plans, home care agencies, community organization and other healthcare stakeholders focusing on quality of care, access to health services, and prevention as the major priorities of work, aligning with the Foundation’s mission of improving total population health for all communities.
In its work with partners statewide, the Foundation’s key objectives are to improve total population health by promoting innovative, high value quality practices within organizations and communities; to lead change strategies that educate, create and sustain healthier communities and make the healthy choice the easy choice; and to promote access to affordable health care and resources that support the well-being of all people.
About the Job
Reports to: Executive Director, Foundation for Healthy Communities
Job Summary: The Senior Director of the New Hampshire Navigator program leads a team of Navigators to support New Hampshire residents in obtaining affordable health insurance through the ACA Marketplace and New Hampshire Medicaid and CHIP. The Senior Director will assist individuals and families in understanding, selecting, and enrolling in health insurance plans through the ACA marketplace. This role requires strong management skills, a thorough understanding of ACA regulations, a commitment to customer service, and the ability to communicate complex information clearly and empathetically.
Essential Duties and Responsibilities:
• The Senior Director will support consumers in New Hampshire needing assistance enrolling in a Marketplace product, Medicaid, or CHIP.
• Lead a team of Navigators and staff to implement the goals of the Navigator program.
• Serve as the Project Manager for the Navigator grant and manage all deliverables for CMS compliance.
• Maintain a portfolio of strategic partnerships with organizations identified as CMS Priority Populations. The specific set of Priority Populations will be determined by the skills and background of the candidate, but may include primary care, minority populations in New Hampshire, new Americans, populations of color, LGBTQ, pregnant people, new parents and their infant children, people with mental health or substance use disorders, low-income individuals and families, and other populations with disproportionately low health insurance coverage.
• Partner with other community-based organizations on outreach efforts across the state.
• Conduct and participate in community events to build awareness about the Marketplace and Medicaid options.
• Provide technical assistance and support to partner organizations to assist with enrollment for their patients. • Lead a team of other federally certified navigators to support enrollment with priority populations.
• Public speaking at community events, conferences, and media opportunities.
• Support Marketplace and Medicaid strategic communication and marketing efforts across New Hampshire
Required Skills/Abilities:
• Certification upon hire as ACA Navigator
• Proven ability to lead and manage a team
• Financial management
• Expertise in health insurance, the ACA Marketplace, or NH Medicaid
• Experience in grants management • Experience in community engagement, education, and outreach
• Experience with client navigation processes, tactics, and best practices
• Exceptional organization skills
• Bilingual preferred
• Strong customer service and communication skills
• Ability to work independently, while maintaining connections to a broader staff team
• A commitment to health equity Education and Experience:
• Master’s or Bachelor’s degree in nonprofit management, social work, public health, business administration, or related field
• 10 years’ experience in health care, insurance, or community engagement
Education and Experience:
• Master’s or Bachelor’s degree in nonprofit management, social work, public health, business administration, or related field
• 10 years’ experience in health care, insurance, or community engagement Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to drive a motor vehicle for frequent in-state travel.
• Occasional support of office environment could include lifting up to 20 pounds, ascending/descending ladders and moving equipment.
• Setting up/breaking down for community tabling events. Travel Requirements:
• Frequent in-state travel is required, including occasional overnight trips. Out-of-state travel may be required several times a year for training. Travel to primary care organizations and community events is a standing expectation for the position.
• Valid driver’s license Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice
Interested candidates may submit a cover letter, resume, and writing sample to Jackie Derosia at jderosia@nhha.org.