Coordinator, New Hampshire Navigator (Multiple Positions)

Reports to:        Senior Director, New Hampshire Navigator

Job Summary:    A Coordinator of the New Hampshire Navigator program supports New Hampshire residents in obtaining affordable health insurance through the ACA Marketplace and New Hampshire Medicaid and CHIP.  The ACA Marketplace Navigator will assist individuals and families in understanding, selecting, and enrolling in health insurance plans through the ACA marketplace. This role requires a thorough understanding of ACA regulations, a strong commitment to customer service, and the ability to communicate complex information clearly and empathetically.

Essential Duties and Responsibilities:

• The Coordinator will support consumers in New Hampshire needing assistance enrolling in a Marketplace product, Medicaid, or CHIP.
• Provide focused outreach efforts to CMS identified Priority Populations including: minority populations in New Hampshire, new Americans, populations of color, LGBTQ, pregnant people, new parents and their infant children, people with mental health or substance use disorders, low income individuals and families, and other populations with disproportionately low health insurance coverage. 
• Partner with other community-based organizations on outreach efforts across the state.
• Conduct and participate in community events to build awareness about the Marketplace and Medicaid, and CHIP options.
• Provide technical assistance and support to partner organizations to assist with enrollment for their patients.
• Work with a team of other federally certified navigators to support enrollment with priority populations.

Required Skills/Abilities:

• Certification upon hire as ACA Navigator
• Expertise in health insurance, the ACA Marketplace, CHIP, and NH Medicaid
• Experience in community engagement, education, and outreach
• Experience with client navigation processes, tactics, and best practices
• Familiarity with minority health issues in New Hampshire
• Exceptional organization skills
• Strong customer service and communication skills
• Ability to work independently, while maintaining connections to a broader staff team
• Bilingual preferred
• A commitment to health equity

Education and Experience:

• 2-5 years’ experience in health care, insurance, or community engagement

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to drive a motor vehicle for frequent in-state travel.
• Occasional support of office environment could include lifting up to 20 pounds, ascending/descending ladders and moving equipment. 
• Setting up/breaking down for community tabling events.

Travel Requirements:

• Frequent in-state travel is required, including occasional overnight trips.  Out-of-state travel may be required several times a year for training.  Travel to partner organizations and community events is a standing expectation for the position.
• Valid driver’s license

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.