Outreach Case Manager

Position: Outreach Case Manager 

Status: Full-Time Exempt (Salaried) 

Pay: $47,840 - $52,000 per year depending upon experience

Schedule: Monday – Friday, 9 AM – 5 PM or as otherwise arranged with Supervisor 

Location: 600 Lafayette Rd., Portsmouth, NH 03801

Reports To: Director of Housing Success 

Overview 

The Outreach Case Manager (OCM) will provide triage screening and case management to individuals and families contacting Cross Roads House for shelter. This includes working with community partners to connect these clients to supportive services. The OCM will interface with clients by phone and in person, either in the field or at Cross Roads House. 

Responsibilities

• Meet with individuals and families who are seeking shelter and assess to determine a plan of action, monitor the plan and assist with creative problem solving.
• Using specific problem-solving questions, determine the best way to assist individuals/families needing shelter.
• Identify immediate and longer-term barriers to social determinants of health and make appropriate referrals to community partners.
• Identify housing-related, benefit-related, and service needs, including assisted referrals to appropriate community resources.
• Assist clients with obtaining identification documentation and completing benefits and housing applications.
• Advocate on behalf of clients and collaborate with other service providers for care coordination.  
• Track client progress toward housing/community support goals and report to their shelter case manager prior to entry into shelter.  
• Help prioritize individuals and families for shelter entry.
• Assess crisis situations and respond appropriately.
• Maintain precise and accurate documentation of case management services, including paper and electronic records.
• Complete and maintain training in the Homeless Management Information System in order to access and enter pertinent information on behalf of clients. Participate in social work team meetings and training as requested by supervisor.
• Maintain and report aggregate outcomes to the Director of Housing Success.
• Adhere to professional and ethical guidelines, including maintaining appropriate boundaries with clients, ensuring appropriate confidentiality.
• Other duties as directed. 

Required Qualifications and Physical Demands

• A bachelor’s degree
• At least one year of case management or service coordination experience (paid or as an intern) working with individuals experiencing poverty and/or homelessness, with preference for knowledge of community resources.
• Eligibility for employment in the United States.
• Current driver’s license, vehicle and insurance.
• Ability to sit, stand, or walk for extended periods, indoors and outdoors.
• A criminal background check will be conducted.