Client Services Advocate

HAVEN Client Services Advocate

POSITION DESCRIPTION       
                                                          
The HAVEN Client Services Advocate is responsible for providing direct services to support our clients throughout HAVEN’s service area of Rockingham & Strafford Counties.

RESPONSIBILITIES

CLIENT SERVICES: 
•    Answer the agency’s 24-hour crisis line and provide direct services to walk-in clients during office hours.
•    Provide clients with appropriate resources and referrals to other agencies.
•    Accompany clients at hospitals, legal settings, child advocacy centers and police stations, during office hours.
•    Coordinate follow-up services.
•    Assist with Support Groups and other Client Service Programs as needed.
•    Provide staff backup for night and weekend coverage on a rotating basis with other staff.
•    Participate in office closure or holiday direct coverage shifts on a rotating basis, as needed.

OTHER
•    Maintain communication and coordination with other HAVEN departments.  
•    Supervise and evaluate interns, as needed.
•    Assist in special projects and assignments as required for the growth and operations of the agency.
•    Attending staff meetings, training and professional development as assigned by the Manager of Client Services.
•    Participate in regular supervision meetings, client services team meetings and full staff meetings.
•    Participate in the outreach efforts of the agency.
•    Maintain a work environment that is inclusive, respectful, and welcoming.

QUALIFICATIONS:

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required.

EDUCATION: Associate degree and/or two years of relevant experience required.  Crisis center advocacy experience preferred. Must complete 30-hour advocate training prior to provision of direct services.

SKILLS: Strong written and verbal communication skills. Ability to maintain agency required confidentiality and deal appropriately with sensitive matters.  Highly organized with attention to detail.  Crisis intervention and advocacy skills preferred.  
KNOWLEDGE:  Understanding of issues relating to sexual and domestic violence.  Knowledge of local community resources. Experience in operating computers utilizing Excel, Microsoft Outlook/Teams, and client tracking database.  
TRAITS:  Flexible schedule, compassionate, dedicated, able to maintain healthy boundaries, passionate about the issue of sexual and domestic violence, professional, culturally sensitive and a team player.

Physical and psychological demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 
•    Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment.
•    Must be capable of using a visual display terminal with keyboard, repetitively use wrist, elbow, and shoulder.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work.  A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.

STATUS OF POSITION
40 HOURS PER WEEK – Rochester/Portsmouth, NH    
NON-EXEMPT Salaried – Benefits Eligible         
REPORTS to Manager of Client Services
SALARY: $41,600/Annually