Case Manager, Older Adult Services

Greater Nashua Mental Health is looking for a full-time Case Manger to join our Older Adult Services Team! The Case Manager provides direct support, education, referral, and outreach to a caseload of older adults diagnosed with severe mental illness and/or substance misuse. Meets with individuals and families in their natural environments and provides case management services necessary to facilitate empowering clients to lead full and satisfying lives while meeting the requirements of the REAP Program.

Duties & Responsibilities: 

• Works collaboratively with clients to formulate care and support plans that maximize the individual’s control and choice over how their care needs are met. 
• Monitors multiple domains which impact mental health, including but not limited to housing, transportation, and vocational. 
• Links and refers clients to needed resources outside of the mental health center, including but not limited to medical, educational, and social services.
• Works as part of an integrated team and communicates with colleagues, collateral contacts, supervisors, etc. regarding client care. 
• Provides a combination of direct and indirect case management and functional support services to clients for a percentage of time per week as appropriate for position and as directed by supervisor.
• Completes all treatment plans, Adult Needs and Strength Assessments (ANSA), and Case Management Care Plans (CMCP) by due date listed in EMR.
• Completes all Quarterly Reviews within a two-week window of the end date of the quarter being reviewed. Completes all other documentation within 3 business days (with first day being date of service/completion).
• Prepares for and attends all meetings as assigned by supervisor; meetings may include team meetings, community-based staff members' meeting, department meeting, individual supervision meetings, etc. “Elder Wrap” meetings, senior housing sites and senior expos.
• Manages and responds to emails, voicemail, etc. in a timely and professional manner.
• Performs other duties or special projects as required or as assigned.

Qualifications:

• Bachelor’s degree in Psychology, Social Work, or similar field
• 1-2 years of related work experience
• Familiarity with community resources.
• Ability to teach (or co-lead) workshops as needed. Requires experience working with older adults, assess (PHQ-9/MOCA) and document within agency standards and timeframe.
• Knowledge of human behavior, social/rehab systems, psychology or social work. Training or experience in MI, Grief, Dementia, Suicide Prevention, Aging, Solution focused or CBT interventions, LTC planning, person centered planning, etc.
• Knowledge of Microsoft Office products (Email, Word, EXCEL). 
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to multitask and be flexible with regard to workload and assignments.
• Ability to exercise judgment.
• Must possess a valid driver’s license and automobile with liability insurance in the amount required by agency policy