Case Manager, Deaf Services

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Greater Nashua Mental Health is looking for a full-time Case Manager to join our Deaf & Hard of Hearing Services Team! The Case Manager is responsible for direct support, education, and outreach to a caseload of adults diagnosed with a severe mental illness, while managing cases.  Meets with individuals statewide within their natural environments, provides community based services to support the conditions for mental health treatment, crisis intervention, and education; assists in removing barriers to improving functioning so that optimal recovery can be obtained.

Duties & Responsibilities: 

• Provides clinically and linguistically appropriate services to individuals who are Deaf and hard of hearing for a percentage of time per week as appropriate for position and as directed by supervisor.
• Provides community-based services in accordance with specific prescribed needs in the case management care plan, which are developed collaboratively with eligible/certified clients, including, but not limited to, case management, functional support, crisis intervention, advocacy, treatment coordination with other service providers internally and externally, and providing education on supporting Deaf and hard of hearing individuals.
• Ensures that the client's rights are upheld.
• Completes all treatment plans, Adult Needs and Strength Assessments (ANSA), and Case Management Care Plans (CMCP) by due date listed in EMR.
• Completes all Quarterly Reviews within a two-week window of the end date of the quarter being reviewed.  Completes all other documentation within 3 business days (with first day being date of service/completion).
• Prepares for and attends all meetings as assigned by supervisor; meetings may include team meetings, community-based staff members' meeting, department meeting, individual supervision meetings, etc.
• Supports the team in outreach, special projects, and the provision of consultation/education to GNMH employees, other agencies, and the community.
• Manages and responds to email, voicemail, etc. in a timely and professional manner.
• Performs other duties or special projects as required or as assigned.  

Qualifications: 

• Bachelor’s degree in Human Services, Social Work, Psychology, Deaf Studies, Sign Language Interpreting
• Fluent in American Sign Language (ASL).
• Knowledge of resources available to Deaf and hard of hearing population.
• Familiarity with community resources.
• 1 to 2 years of previous work experience
• Ability to teach effectively.
• Knowledge of and ability to use Microsoft Office products (Word, Outlook, Excel, etc.).
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Ability to multitask, and be flexible with regard to workload and assignments.
• Ability to exercise judgment.