Case Manager, Deaf Services
About the Organization
Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children. As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services. Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care. We believe that by respecting people as they are, we can help them to become all that they wish to be.
About the Job
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Greater Nashua Mental Health is looking for a full-time Case Manager to join our Deaf & Hard of Hearing Services Team! The Case Manager is responsible for direct support, education, and outreach to a caseload of adults diagnosed with a severe mental illness, while managing cases. Meets with individuals statewide within their natural environments, provides community based services to support the conditions for mental health treatment, crisis intervention, and education; assists in removing barriers to improving functioning so that optimal recovery can be obtained.
Duties & Responsibilities:
- Provides clinically and linguistically appropriate services to individuals who are Deaf and hard of hearing for a percentage of time per week as appropriate for position and as directed by supervisor.
- Provides community-based services in accordance with specific prescribed needs in the case management care plan, which are developed collaboratively with eligible/certified clients, including, but not limited to, case management, functional support, crisis intervention, advocacy, treatment coordination with other service providers internally and externally, and providing education on supporting Deaf and hard of hearing individuals.
- Ensures that the client's rights are upheld.
- Completes all treatment plans, Adult Needs and Strength Assessments (ANSA), and Case Management Care Plans (CMCP) by due date listed in EMR.
- Completes all Quarterly Reviews within a two-week window of the end date of the quarter being reviewed. Completes all other documentation within 3 business days (with first day being date of service/completion).
- Prepares for and attends all meetings as assigned by supervisor; meetings may include team meetings, community-based staff members' meeting, department meeting, individual supervision meetings, etc.
- Supports the team in outreach, special projects, and the provision of consultation/education to GNMH employees, other agencies, and the community.
- Manages and responds to email, voicemail, etc. in a timely and professional manner.
- Performs other duties or special projects as required or as assigned.
Qualifications:
- Bachelor’s degree in Human Services, Social Work, Psychology, Deaf Studies, Sign Language Interpreting
- Fluent in American Sign Language (ASL).
- Knowledge of resources available to Deaf and hard of hearing population.
- Familiarity with community resources.
- 1 to 2 years of previous work experience
- Ability to teach effectively.
- Knowledge of and ability to use Microsoft Office products (Word, Outlook, Excel, etc.).
- Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
- Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
- Excellent communication and interpersonal skills.
- Ability to multitask, and be flexible with regard to workload and assignments.
- Ability to exercise judgment.
Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits.
Submit your resume directly to our website: https://gnmhc.org/careers/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.