Case Manager
About the Organization
Family Promise serves a unique population of average working families single fathers, single mothers, two-parent families, and veteran families. The program provides these families with the immediate needs of food, clothing, and shelter. The professional staff provides case management, intense financial planning, and budgeting education, career development, job search assistance, employment, and housing resources, and parenting, and family advocacy. A total of 86% of the families completing our program have remained stable and self-sufficient, returning as fully engaged professionals and participants in their communities. Over 50% of our families buy their own homes upon graduating from our program. Children are successful in school and participate in sports and healthy social activities. Ensuring that the needs of homeless children are addressed provides an avenue for children to participate in education, and social interaction as their primary focus, making for a more skilled and educated workforce in the future.
Family Promise of Southern New Hampshire relies on volunteerism to support administrative, operational, family service, and advocacy programs. We seek to partner with organizations to enhance volunteer experiences to benefit families in the transition towards independence and self-sufficiency. We rely on our donors and advocates to support us in our vision of a community in which every child and family has a home, a livelihood, and the foundation on which to build a better future.
About the Job
About Family Promise of Southern New Hampshire: Family Promise of Southern New Hampshire is a nonprofit organization dedicated to helping families experiencing homelessness, achieve sustainable independence. We provide shelter, case management, and supportive services to assist families in overcoming barriers to self-sufficiency.
Position Summary: The Case Manager is responsible for providing case management services to families residing in the shelter program. This role involves assessing client needs, developing individualized service plans, coordinating resources, and supporting families as they transition to stable housing. The Case Manager works closely with clients, staff, and community partners to facilitate positive outcomes for families.
Key Responsibilities:
- Participate in application/intake assessments to determine eligibility and identify client needs.
- Develop and implement individualized service plans in collaboration with families.
- Provide case management, including goal setting, referrals, and advocacy.
- Assist clients in accessing housing, employment, education, childcare, and other community resources.
- Monitor client progress through regular meetings and documentation.
- Facilitate life skills workshops, including financial literacy, parenting, and job readiness.
- Collaborate with internal staff and external service providers to ensure comprehensive support.
- Maintain accurate and timely case notes and reports in compliance with program policies.
- Support families in their transition to permanent housing and provide follow-up services as needed.
- Uphold confidentiality and trauma-informed care principles in all interactions.
Qualifications:
- Advanced experience in social work, human services, psychology, or a related field required.
- Minimum of 2 years of experience in case management, social services, or a related field.
- Experience working with homeless populations, low-income families, or individuals facing housing instability preferred.
- Knowledge of local community resources and social service systems.
- Strong communication, organizational, and problem-solving skills.
- Ability to work collaboratively in a team-oriented environment.
- Proficiency in Microsoft Office Suite and case management software.
- Ability to work flexible hours, including some evenings and weekends as needed.
- Valid driver’s license and reliable transportation required.
Benefits:
- Competitive salary based on experience
- Health insurance reimbursement
- Travel reimbursement
- Paid vacation and holidays
- Professional development opportunities
- Meaningful work in a supportive and mission-driven environment
Interested candidates should submit a resume and cover letter to michelle.guerrin@familypromisesnh.org. Applications will be reviewed on a rolling basis until the position is filled.
Family Promise of Southern New Hampshire is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.