Access Associate
About the Organization
Established in 1920, Greater Nashua Mental Health has as its mission: empowering individuals to lead full and satisfying lives through treatment and support. Our agency provides comprehensive, evidence-based behavioral health services for individuals with mental health and/or substance misuse disorders. We offer a wide array of services in office and community settings, serving adults and children. As the State-designated Community Mental Health Center for Southern Hillsborough County, we serve everyone who walks in our doors, and no one is ever turned away due to the inability to pay for services. Without our agency, many of the most vulnerable members of our community would not have access to critically needed behavioral health care. We believe that by respecting people as they are, we can help them to become all that they wish to be.
About the Job
Greater Nashua Mental Health is looking for a full-time Access Associate to join our team! The Access Associate assumes responsibility for all facets of front desk operations, including greeting and registering clients, answering phones, scheduling appointments, and performing general clerical and other duties as assigned. Confirms and updates all demographic and insurance information into the EMR for all clients and collects any copayments and/or payments due. Manages waiting room and overall client flow to ensure clients are attended to quickly and with respect. Flexibility in schedule, working some evenings until 7pm, if needed.
Duties & Responsibilities:
- Checks in clients and verifies client demographic information and insurance coverage, and collects copayments, deductibles, and past-due balances.
- Greets all scheduled and unscheduled visitors and directs them to the correct waiting area, or connects the visitor with the most appropriate staff member.
- Monitors all traffic flow in the area, and keeps congestion at the front desk to essential personnel needed to perform front desk duties.
- Communicates clearly and responds in a courteous, professional, and timely manner to clients, client's families, and staff requests, and provides the necessary information in order to deliver a high level of customer service.
- Answers and screens all incoming phone calls, and directs callers to the appropriate staff member.
- Opens and closes the building each morning/evenings, including unlocking and securing the door, turning on and off lights, powering on and off any equipment, and ensuring that all clients have left the building.
- Maintains calendars for the conference rooms and other locations, where scheduling is necessary.
- Maintains clinician’s schedules when appropriate and assists clients in establishing next appointment
- Performs other duties or special projects as required or as assigned.
Qualifications:
- High School Diploma or GED equivalency required
- Projects a friendly, positive, and professional attitude both in person and on the phone
- Strong collaborating skills, and an ability to work effectively both independently and as part of a team
- Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive
- Excellent communication and interpersonal skills
- Proficient in managing multi-line phone systems
- Ability to multitask and be flexible about workload and assignments
- Ability to exercise judgment
- Knowledge of Microsoft Office products (Email, Word, EXCEL)
Why Join Us:
We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:
• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Submit your resume directly to our website: https://gnmhc.org/careers/