Welcome Home Loan Administrator

Position Summary:

The Welcome Home Loan Administrator is responsible for helping to coordinate compliance audits, project management, and post-closing construction loan disbursement for the Welcome Home Loan Servicing Team. This role will work closely with the team to ensure processes and procedures are maintained and updated, and project deadlines are met. This position will also provide back-up support to other members of the team as needed. 

Essential Functions:

• Assisting the Compliance/BSA Officer.
• Second review of documents for accuracy and compliance adherence.
• Post closing construction loan disbursements and monitoring.
• Provide back up for the Loan Closing Administrator and Loan Servicing Coordinator.
• Cross train as back up for policy management process.
• Manage quarterly compliance control audits.
• Assist with facilitating the annual compliance audits.
• Manage special projects to help the team work to maximum efficiency.
• Respond to routine customer complaints.
• Use of computer software tools, and ability to learn new technology in the future.
• Participate in process improvements that redesign our work for growing scale, and document new procedures.
• Perform other duties as required to advance Community Loan Fund strategies and goals.

Education and Experience:

• Two to three years’ experience in the banking and/or mortgage industry with a strong focus on regulatory compliance, audits, real estate closing, and servicing.
• Knowledge of and demonstrated experience in performing the closing function and experience with loan origination software systems (Byte). Familiarity with loan documentation and loan disclosures is required.
• Demonstrated experience with Microsoft Office 2016 programs (Word, Excel, Outlook, etc.).
• We strongly encourage applications and candidates from underrepresented groups as we continue to build our commitment to diversity and inclusion. Bilingual fluency is preferred. 

Other Qualifications: 

• Solid organizational skills, attention to detail, ability to timely manage multiple priorities in a fast-paced environment in order to meet deadlines.
• Self-motivated individual contributor as well as flexible team player.
• Excellent communication skills including superb listening skills; ability to work collaboratively with diverse groups and across organizational programs.
• Ability to maintain confidentiality.
• This is a hybrid work position with some days in the Concord office and some with the ability to work remotely
• Performs other duties as assigned.