Volunteer & Guest Services Coordinator

The Role

Volunteer and Guest Services Coordinator is a full-time staff member who ensures that volunteer roles across the organization are fully staffed by appropriate volunteers who are well matched and well oriented to their duties and that the volunteer experience at The Community Kitchen is a top-notch community engagement experience. The role coordinates guest services by ensuring that guest registration information and files and the Emergency Food Assistance Program database are operating effectively. The Volunteer and Guest Services Coordinator continuously develops the volunteer and guest services programs, elaborates new volunteer roles where there are opportunities, and enhances services to support our guest’s abilities to improve their food security. This role entails community engagement and education activities in front of business and community groups around the Monadnock Region. 

Primary Duties and Responsibilities 

• Recruit, Train, and Support Volunteers o Recruit Volunteers 
• Advertise volunteer opportunities. 
• Organize and attend volunteer fairs and events. 
• Conduct outreach to business and civic communities. 
• Intake and screen volunteer applications. 
• Train & Onboard Volunteers 
• Create training and onboarding materials for volunteers serving in all areas of TCK operations, including onsite and mobile food pantry work. 
• Implement volunteer training and orientation to the culture of TCK and their specific job(s). 
• Coordinate Volunteers 
• Take in volunteer applications. 
• Schedule volunteers. 
• Maintain regular communications with volunteers. 
• Maintain regular communications with hot meals and pantry operations to ensure timely response to needs for volunteers. 
• Maintain regular communications with development staff to ensure timely coordination of volunteers for special events. 
• Coordinate volunteers for jar pick-up routes. 
• Optimize volunteer recruitment and scheduling systems, using technology as appropriate. 
• Find volunteers to fill in when scheduled volunteers can’t make it. 
• Keep Board members updated about opportunities to volunteer at TCK. 
• Coordinate Volunteer-Driven Food Drives, Fundraisers, Trainings, & Partnership Activities. 
• Serve as TCK’s liaison to community volunteer groups that run food drives and fundraisers to benefit The Community Kitchen. 
• Coordinate volunteers and TCK staff to make sure they have needed resources to run their events. 
• Help advertise these events to the community. 
• Support Volunteers 
• Maintain communication with volunteers and thank them for their service. Organize and implement volunteer recognition programs. 
• Ensure volunteers have the tools and resources they need and that their volunteer experience is positive – help problem-solve issues that arise. 
• Periodically solicit volunteer feedback about TCK’s volunteer programs newsletter, and other communications. 
• Coordinate Guest Services 
• Coordinate Guest Resources on site at The Community Kitchen including Legal Aid, SNAP, etc. o Provide oversight of Emergency Food Assistance Program database. 
• Monitor functioning of database and liaise with database provider regarding malfunctions, updates, changes, etc. 
• Ensure appropriate staff are trained in database operations and using the database in a consistent manner. 
• Provide direct support to guests 
• Help with guest registration, proofs, and filing when needed. 
• Greet guests and check them into PantrySoft. 
• Provide Clerical Support to the Operations Team as Needed 
• Compile impact data and help prepare routine reports. 
• Respond to visitors, callers, and electronic queries and provide information when possible, otherwise directing queries to the appropriate staff member. 
• Any other duties deemed necessary for the general operation and success of The Community Kitchen.