Service Coordinator - Adult Custom Services Program
About the Organization
Gateways Community Services is a private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.
Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.
Learn more about us at www.gatewayscs.org
About the Job
**This is a full-time hybrid position. **
Gateways Community Services believes in partnering with employees on their professional journey. We have outstanding benefits and professional growth opportunities. Come work for a company that truly believes in supporting their employees. Covid-19 vaccine is required for all new hires.
Follow us on Utube: https://www.youtube.com/@GatewaysCommunityServices
Position Summary: This program offers adults with intellectual and development disabilities (21 years & older) and their allies, the opportunity to design and manage the supports and services which are meaningful to them specifically. You would provide case management: guidance and direction for participating families. Assisting in the development of annual service agreements and allocated budgets. Supporting and referring families to the resources they need.
ESSENTIAL JOB FUNCTIONS:
- Case management for participating families; provide exemplary customer service to all participants
- Explain roles and responsibilities to participants and their allies
- Assist participants in development of their annual service agreement and allocated budget
- Support participants and families in finding resources and negotiating rate of service
- Coordinate resources to provide training to participants as needed in areas such as developing, monitoring and spending their allocated budget
- Monitor service agreement plans for success and assist in revisions, as needed
- Contact participants monthly at a minimum; conduct face to face home visits annually
- Advocate on behalf of the individual; promote and protect individuals' rights
- Report any human rights violations or service concerns
QUALIFICATIONS:
- Education in related fields such as Social Work, Human Services, Psychology, Family Studies or Business Administration
- Experience working with families and/or children or adults in an educational, health care or social service capacity and/or case management strongly desired
- Strong written & verbal skills are a must
- Must have reliable transportation, valid driver's license and applicable vehicle insurance for business travel
- Skilled in Microsoft Windows environment including Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
Please email resume to careers@gatewayscs.org.