Receptionist

Position Overview

The BHTNH Receptionist is the first point of contact for guests visiting or calling our office from 10am-4pm, Monday through Friday. Key responsibilities for this person include greeting guests when they arrive, maintaining the gift shop, and answering and transferring phone calls. 

This position will work under the direction of the Operations Manager to ensure the needs of the office are met in a timely manner.

This position is a 30 hours per week (5 days/week) at BHTNH’s office at 222 Court St. Portsmouth, NH. 

Requirements:

Attributes for Success

• Strong communication skills (oral and written) 
• Strong organizational skills
• Commitment to providing outstanding customer service 
• Demonstrated office systems management competence 
• Strong attention to detail 
• Demonstrated ability to work in a busy environment, work independently, and meet deadlines 
• Practice effective team behavior and demonstrate effective interpersonal relationships
• Commitment to continuous improvement

Knowledge, Skills, and Experience

• Knowledge of general nonprofit office functions and best practice
• 2 years of experience in office management or equivalent position with similar responsibilities described above 
• Knowledge of software applications including Google Suite (Gmail, calendar, google docs), Excel, Word, and PowerPoint and MailChimp, Wufoo, Square, QuickBooks or equivalent, WordPress or equivalent

Responsibilities:

Office Administration and Systems

• Manage the office to ensure effective telephone, electronic, and mail communications both internally and externally and maintain professional image
• Process, track, and refer as appropriate requests for speakers, tours, general information, and media (Executive Director)
• Manage requests and schedule of meeting room(s)
• Assist with Tour Calendar as needed
• Collect and sort all mail and packages
• Ensure tidiness of office space and gift shop
• Light filing
• Maintain office equipment including computers, copier, fax, telephones, etc. 
• Maintain and replenish inventory and office supplies 
• Assist with BHTNH events as needed

Project Management

• BHTNH Storefront Coordination – Set up, maintain and replenish BHTNH Shop Merchandise supplies and tracking of income from sales

Work Environment/Physical Requirements:

• Routine office environment which includes a public storefront
• Occasional night / weekend work required.
• Must have own transportation, a valid driver’s license, and adequate insurance. Parking is provided at location.

Salary Range

$20/hour