Operations Manager

Operations Manager  |  NextGen Manchester Resiliency Council (Manchester, NH)

The NextGen Manchester Resiliency Council is a New Hampshire Non-Profit, Non-Member Corporation established in 2023. The NextGen Manchester Resiliency Council serves as a coordinating body to ensure cohesive implementation of the City of Manchester’s Build Back Better Regional Challenge award from the U.S. Economic Development Administration (EDA). Our mission is to promote equitable economic growth, support the creation of good-paying jobs, and enhance U.S. global competitiveness in the BioFabrication industry in Manchester, NH.

The City’s Build Back Better Regional Challenge award brings $44 million in federal funds to support six key component projects aimed at establishing a national hub for the production and distribution of regenerative cells, tissues, and organs in Southern New Hampshire. The NextGen Manchester Resiliency Council is overseeing the implementation of these large-scale projects, including but not limited to a portfolio of workforce development programs, the renovation of a historic mill building into a manufacturing and training facility, and the creation of a Biofabrication startup accelerator.

NextGen Manchester serves as a coordinating body to ensure cohesive implementation of coalition-led projects funded by the award and compliance with federal reporting requirements. It functions as a public-facing entity for community engagement, a collaborative forum for strategic decision-making, and a forward-thinking engine for sustainable and inclusive economic development in Manchester.

Position summary:

Title: Operations Manager

Reports to: Executive Director

Type: Full-time, hybrid

Location: Stakeholder office in Manchester, NH

Reporting to the Executive Director and working closely with the Board of Directors, the Operations Manager will play a critical role in overseeing daily operations, developing administrative systems, policies and procedures, financial processes, and optimizing efficiencies to enable the successful execution of NextGen Manchester’s mission-driven work. As a major contributor to the long-term viability and sustainability of the start-up NextGen Manchester organization, this role requires a positive attitude, self-motivation, effective organization and time-management skills, and an affinity for working across disparate organizations to achieve shared goals. The ideal candidate will bring management experience and a dynamic skill set to drive success in a fast-paced environment.

Responsibilities:

• Work with the Executive Director to ensure the organization’s long-term viability and sustainability through business planning, risk management, and goal setting.
• Develop and document organizational policies and procedures.
• Identify and implement process improvements to streamline cross-team communications and operations.
• Support vendor negotiations and management. 
• Manage and process invoices in a timely manner.
• Implement and maintain project management systems for administrative and compliance functions as well as strategic initiatives such as brand development and community outreach. 
• Manage the organization's technology infrastructure for seamless collaboration.
• Coordinate with project leads and the Executive Director to track program metrics, report outcomes, and ensure compliance with regulations.

Minimum qualifications:

•  3-5 years of professional experience with proven track record of success in business systems management and process optimization.
• Exceptional verbal and written communication skills, with proficiency in Microsoft Office and project management tools.
• Strong time and relationship management skills in a fast-paced environment.
• Experience working with multiple stakeholders across different organizations to achieve shared goals.
• Collaborative team player with demonstrated ability to leverage problem-solving skills to resolve challenges and drive successful program implementation.

Preferred qualifications:

• Bachelor’s degree
• Experience working with community-based organizations and businesses in Manchester, NH

Why you should apply:

• Competitive salary and comprehensive benefits package
• Hybrid work schedule offering flexibility
• Opportunity to contribute to a fast-growing industry and drive equitable outcomes

This position is salaried, commensurate with experience, ranging from $65,000 to $80,000. Salaries reflect a 3% cost of living increase after year one. Benefits include medical, dental, retirement plan contribution, paid time off, holiday pay, and professional development opportunities.