Homeless Shelter Support Staff
About the Organization
Community Action Partnership of Strafford County is a 501(c)(3) private nonprofit organization established in 1965 under the provisions of the Equal Opportunity Act of 1964. We work with community, state and federal partners to assist children, families, low-income and elderly residents with their efforts to become or remain financially and socially independent through a variety of coordinated programs. Without the services provided by our agency, many local residents would be without a means to provide for their basic needs, including food, education, child care, utilities assistance, transportation, shelter and access to other services.
CAPSC offers a number of benefits including:
- 403(b)
- Medical coverage
- Dental coverage
- Earned time-off
- Flexible spending accounts
- Vision care coverage
- Employee and Dependent life insurance
- Disability insurance
- 12 Paid Holidays a year
*Community Action Partnership of Strafford County is mandating the COVID-19 vaccination upon employment. You must provide proof of vaccination on the first day of employment*
About the Job
GENERAL DESCRIPTION
Under the supervision of the Home For Now Program Manager, the Shelter Support Staff position plays a crucial role in ensuring the safety and well-being of individuals experiencing homelessness within the shelter.
EDUCATION and/or EXPERIENCE
- High School Diploma or GED
- Prior experience working with unsheltered individuals and the commitment to continue training.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Shelter Support Staff position entails a wide range of responsibilities and requires a diverse skill set. Here is a comprehensive summary:
- Fill Weekend/Holiday shifts as required.
- Monitor the safety and well-being of shelter participants, maintaining a safe and welcoming environment.
- Enforce shelter policies and procedures, including those relating to substance use and illegal behavior.
- To maintain cleanliness and organization within the shelter, staff will replenish interior storage as required, manage laundry to uphold linen availability, clean common areas by sweeping, vacuuming, and mopping, ensure the entryway remains free of clutter, and attend to any other tasks essential for maintaining order.
- Assist new guests through the intake process, rule review and bed assignment.
- Conduct regular rounds to ensure safety.
- Answer telephone calls and referrals, responding to client needs.
- Utilizes effective problem-solving techniques to resolve conflicts, employing strategies such as de-escalation and crisis intervention, as necessary.
- Complete records, notes, and all reporting requirements accurately.
- Identify and report safety concerns to the Shelter Program Manager.
- Collaborate with staff, volunteers, and residents in addressing issues and ensuring compliance with rules.
- Attending staff meetings and training courses as assigned.
- Maintain overnight shelter safety by setting alarms and enforcing quiet hours when working overnight shifts.
- Perform any other duties as required.
GENERAL EXPECTATIONS
- Plan, coordinate, organize and prioritize work.
- Maintains and models good hygiene, appropriate dress (neat, clean, modest), and direct, positive, honest, and respectful behavior to clients, staff, and the community.
- Energetically engages people, issues, and work.
- Applies the highest ethical standards to themselves and others daily.
- Supports others in their efforts to be productive and effective and succeed in work and life.
- Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
- Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
- Practices honest, respectful, and direct communication as well as active listening.
- Respects confidentiality of information about agency staff, personnel issues, and other program operations.
- Maintains a positive and productive attitude regarding the center and the CAPSC Agency when interacting both within the program and with the greater community.
EMPLOYMENT SCREENING
Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.
Please visit our career site below to submit an application and resume.