Director of Shelter-to-Housing Success

Overview: The Director of Shelter-to-Housing Success (DSHS) leads our efforts to provide unhoused individuals and families with collaborative solutions towards permanent housing. Directing a team of one Clinical Social Worker and seven Case Managers who work with clients before, during and after their shelter stay, as well as our Housing Liaison, the DSHS provides crucial coaching and mentoring to staff who are assisting clients. The DSHS will cultivate current and new partnerships with community resources, engaging them in support of our clients and our staff. Outcome focused, the DSHS tracks data for multiple grants and programs and actively participates in measuring the effectiveness of our programs. The DSHS is a member of the Senior Leadership Team. 

Responsibilities: 

Case Management Leadership: Coach and mentor a team directly serving pre-shelter, sheltered, and post-shelter clients. An LCSW on staƯ provides clinical support to the Case Management team, all of whom report directly to the DSHS. 

• Supervise all Case Managers (8) and the Housing Liaison (1) including annual reviews, regular file reviews, and case load assignment.
• Lead weekly Social Work Team Meetings and provide professional development opportunities for this team.
• Provide continual Quality Assurance reviews and feedback. 

Resident Programming: Provide and arrange on-site programming and services for shelter residents that support Cross Roads House mission.  Connect with community resources to provide focused, relevant classes and services for residents such as the Rent Ready Seminar and Families First Healthcare.  Lead Parent Meetings with residents to provide additional support to families in the shelter. 

Permanent Supportive Housing (PSH) Program Administration: The DSHS is the primary administrator of this important grant-funded program which supports our most vulnerable neighbors. This includes managing a PSH Case Manager who works directly with off-site clients. 

• Review PSH Invoice and Rental Assistance paperwork.
• PSH File review, oversight, and administration.
• Prepare for PSH Monitoring and Site visit.
• Submit reports and applications related to the PSH program.
• Attend Continuum of Care meetings.
• Perform Rent Calculations and all connected paperwork for the Rental Assistance portion of the program, including correspondence to participants and property owners/managers.
• Support grant-related work done by Concord Coalition to End Homelessness.
• Manage In-Kind Service match MOUs and documentation.
• Complete all HMIS intake, annual assessment, update and exit entries for program. 

Housing Stability Program Administration: In addition to the three Housing Stability Case Managers, the DSHS supervises our Housing Liaison who works directly with landlords and property managers who are open to housing our clients. 

• Supervise and support Housing Liaison.
• Collaborate on creative solutions to tenant/landlord issues.
• Connect the Housing Liaison with community resources. 

Data Management and Grant Reporting: The DSHS is the chief quality officer for our data which is critical for reports to funders, including government agencies. 

• Actively engage in proposal development and the crafting of narratives for grant applications.
• Responsible for the quality of data related to shelter outputs: Monthly/Quarterly/Annual Bed Nights, Zip Code tracking and ensuring accuracy of HMIS entries by staff.
• Produce reports on Shelter, Housing Stability, Housing Liaison and Pre-Shelter Case Management outcomes at regular intervals and for grant reports and applications.
• Lead our reporting for the Point-in-Time count and the HIC for PSH.
• Participate in site visits by government, foundation and individual funders. 

Other: 

• Report to the Board Program Committee regularly; schedule, facilitate, and take notes for meetings.
• Attend Community Care Team meetings – three per month
• Attend Youth Case Conference meetings – monthly 

Desired Qualities: 

• Exceptional Leadership and Employee Development Skills
• Compassionate and Compelling Communicator
• Creative Results-Oriented Collaborator
• Strong Coaching and Mentoring skills 

Professional Experience: 

• Clinical Case Management experience required
• Master’s degree preferred
• Experience developing community partnerships
• High-level administrative skills
• Proficient in MS Office and ability to quickly learn various data management tools 

Physical Demands: Able to lift 25 pounds