Development Engagement Manager

SUMMARY

Nashua Soup Kitchen and Shelter is a dynamic non-profit dedicated to feeding the hungry, sheltering the homeless and supporting the self-sufficiency of the most vulnerable in our community. Reporting to the Director of Development, the Development Engagement Manager coordinates with the Events, Communications, and Finance staff to maintain the integrity and accuracy of our donor database (Raiser's Edge) and ensures that all gift entries are processed in a timely and efficient manner.  In support of our fundraising efforts, this role provides accurate reports and insights into donor trends, manages data entry, and produces timely, accurate, and customized acknowledgement letters, generates mailing lists, and assists with events.

This is a full-time exempt position on-site in Nashua, NH. 

The responsibilities of the Development Engagement Manager include, but are not limited to:

ESSENTIAL JOB FUNCTIONS

INDIVIDUAL JOB RESPONSIBILITIES

• Enter donations received from various donation platforms (online, check, in-kind) in a timely fashion. Ensure accuracy and consistency of all data. 
• Produce gift acknowledgement letters, honor/memorial notifications, and solicitation letters within established deadlines. 
• Produce mailing lists for print and e-newsletters and other communications as needed.
• Run standardized queries, exports, and reports weekly and monthly. 
• Create queries, exports, and reports as requested for segmented mailing lists, email campaigns, fundraising appeals, events, and other fundraising/marketing initiatives. 
• Create queries to determine data accuracy and work with the development team to resolve issues.
• Review reports to verify data accuracy, consistency, and timeliness. 
• Research and verify constituent data online as necessary. 
• Support the finance team in the monthly reconciliation of donation records with Finance Department records and assist in audit as needed. 
• Execute routine database clean-up activity. Run quarterly Address Finder, Email Finder, Deceased Finder, and Phone Finder applications and update constituent records as needed. 
• Manage NSKS donor email account.

DEPARTMENTAL JOB RESPONSIBILITIES

• Attend weekly development operations team meetings, development/events meetings, and monthly all-staff meetings.
• Create or update donor records as requested.
• Participate in online Raiser’s Edge training on an ongoing basis.
• Regularly cross-train and/or discuss position duties so that all within the department are familiar with standard operating procedures.
• Update development operations protocols and procedures manual as needed.
• Work closely with other members of the development team to ensure consistent use of database and accurate and timely communication with NSKS staff and donors. 

DEPARTMENTAL PERFORMANCE STANDARDS

• Maintain donor confidentiality.
• Consistently meet deadlines and maintain accurate constituent records.
• Assist in maintaining NSKS’s reputation for excellence in the community and work to ensure positive relations between donors and NSKS. Understand, believe, and advocate for the mission of the NSKS.

  OTHER DUTIES AND RESPONSIBILITIES

• Demonstrate respect and cooperation in all interactions with clients, coworkers, donors, volunteers, vendors, and all others. Share NSKS’s commitment to diversity, equity, and inclusion.
• Adhere to agency policies, procedures, and a professional code of ethics.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept responsibility for aiding in developing positive team relationships.
• Accurately track and report hours worked in a timely fashion using agency provided tools.
• Perform other related duties as assigned by immediate supervisor and/or other management as required.

EDUCATION AND EXPERIENCE

Bachelor’s Degree or equivalent preferred.  Minimum of two years' experience working with a fundraising database; experience with Raiser’s Edge required.  Experience with and in-depth understanding of Microsoft Office, particularly Outlook, Word, Excel, and Teams. Experience with Blackbaud Merchant Services, Volunteer Hub, and Greater Giving is a plus.                                                             

SKILLS AND ABILITIES

• Exceptional attention to detail, consistency, and accuracy.
• Ability to manage multiple projects simultaneously, to prioritize and trouble shoot, and to meet deadlines during busy periods.
• Strong organizational skills, including ability to make timely decisions and to work independently.
• Competency in writing, spelling, and proofreading.
• Basic knowledge of budgets and reconciliation.
• Ability to communicate effectively with co-workers, donors, agencies, and the general public. 
• Ability to work with people of differing socioeconomic and ethnic backgrounds; respect for all individuals, regardless of their circumstances, is required. 

BENEFITS:

• Benefits include health insurance, dental insurance, 403B, vacation, sick leave, personal time, and holidays.