Development Coordinator

The Development Coordinator reports directly to the Director of Development at New Hampshire Humanities and plays a key role in managing and overseeing the organization’s database and annual giving program. Utilizing Neon software, the Development Coordinator ensures the accuracy of donor records, manages data entry for charitable gifts, and handles timely gift acknowledgment and donor stewardship. Responsibilities also include coordinating mailings, generating reports, and reconciling financial records with the Finance Department.

In addition to these duties, the Development Coordinator supports the implementation of a comprehensive donor care and development program under the Director’s guidance and performs various administrative tasks. The position offers opportunities for professional growth and development.

Essential Functions of the Position:

• Expertly maintain constituent relationship management (CRM) software, Neon. 
• Maintain accurate and detailed records of donor interactions; generate reports; create, import, and export mailing lists; and perform other tasks related to this software to ensure data integrity and effective oversight of database functions.
• Establish, implement, and maintain database policies and procedures. 
• Train staff in utilization of CRM and proper procedures.  
• Manage contract and act as tech liaison for database.   
• Oversee donor care systems and methods to ensure proper acknowledgement, recognition, and stewardship, including calling new donors and managing other engagement best practices. 
• Implement, with the Director of Development, an annual giving plan using mail, online giving days, email, and phone, in accordance with annual goals. 
• Manage production of print and electronic appeals, and online giving day collateral to achieve timely execution. 
• Collaborate with Finance on reconciliation matters between relationship management software and QuickBooks. 
• Serve as the primary contact for internal and external donors and stakeholders, ensuring smooth communication and timely responses. Provide exceptional customer service through phone, email, and written correspondence, addressing inquiries and delivering information effectively.
• Execute all mailings including weekly acknowledgement letters, annual appeals, and event invitations. 
• Help in producing reports on fundraising efforts for board reports. 
• Provide occasional support for events, including the Annual Celebration. 
• Manage inventory for development mailings and events. 
• Efficiently manage and coordinate appointments, meetings, and events, ensuring optimal use of time and resources.
• Perform a variety of administrative duties, including handling correspondence, organizing files, maintaining records, and coordinating appointments and/or meetings for both the Director of Development and the Executive Director.
• Like all employees, the Development Coordinator is an ambassador for New Hampshire Humanities and carries the responsibility of always being a good representative in the community. 
• Other duties and special projects as assigned. 

Requirements

Education and Experience

The Development Coordinator has at least an associate's degree, with a preference for a bachelor's degree. Experience with CRM database software and proficiency in Microsoft Office suite are preferred. Nonprofit experience is a plus. 

Knowledge, Skills, and Abilities

• Knowledge and experience with CRM, CMS or Business Data systems and reporting. 
• Excellent organizational, problem-solving and analytical skills, and project management. 
• Ability to prioritize, multi-task successfully, and follow through with minimal direction. 
• Extremely detail-oriented, focused, and goal-oriented with a high level of initiative. 
• Ability to take the initiative to familiarize and increase mastery of the CRM, including online webinars and other self-led training resources. 
• Have skills in training and teaching that support other staff.  
• Maintain a high level of confidentiality and adhere to the highest ethical standards.  
• Record of high level of customer service/member/donor care.  
• Excellent written and verbal communications skills. 
• Background or strong interest in event planning.  
• Willingness to pitch in when/where needed. 
• Interest in learning nonprofit development. 
• Positive attitude. 

Benefits

This position qualifies for the standard benefits package for full-time employees. Current employee benefits include generous paid time off, health, vision, short and long-term disability insurance; and after six months of service this position is eligible for the retirement plan and dental insurance.

Work Environment

For 50 years, New Hampshire Humanities has provided wide-ranging and thought-provoking humanities programs that connect people across New Hampshire to culture, history, places, ideas, and each other through free public events, literacy programs, and grantmaking.

This position is based Concord, NH, with opportunities to work remotely. Some limited travel will be required at times. Evening and/or weekend work may be required. 

Employment at Will

This job description does not constitute an employment agreement between New Hampshire Humanities and employee and is subject to change as organizational needs evolve.