Client Services Representative
About the Organization
Lakes Region Mental Health Center (LRMHC) is the community mental health center serving Belknap and southern Grafton Counties. We provide services to 24 surrounding towns, and nearly 4,000 patients each year. A non-profit, private corporation founded in 1966, Lakes Region Mental Health Center is governed by a volunteer Board of Directors dedicated to our mission. We provide integrated mental and physical health care to children, adults, elders and their families who are living with – and recovering from- mental illness and/or emotional distress. Our dedicated professionals provide the highest quality of healthcare and collaborate with many other organizations in the region to improve access to care and meet the mental health needs of the community. By working in partnership with other health care providers, hospitals, law enforcement, corrections, courts, school districts, social workers and public health officials, we are able to provide a continuum of care for our patients and improve the quality of life in the Lakes Region.
About the Job
- Verify health insurance information and enter details into electronic billing system
- Meet with patients at their intake appointment to review and explain administrative paperwork
- Process internal referrals for additional services
- Review account balances with patients as needed
- Set up patient payment plans and collect balances owed
- Assist patients with their insurance benefit questions
- Address client statement inquires
Qualifications
Minimum of High School Diploma. Experience in a medical setting with strong telephone and organizational skills are a must. Familiarity with MS Word and Excel. Ability to communicate with peers, work independently as well as on a team and multi-tasking skills are essential. Experience working in an electronic medical record is a plus. Must excel in handling high stress situations, as well as the ability to deal with all types of personalities. Must also have valid Driver's License.
Benefits
We offer an excellent benefit package which includes medical, dental, life and disability insurance; four weeks paid time off, eight paid holidays, tuition reimbursement, Flexible Spending Accounts, and a 403(b) retirement savings plan. In addition, we offer annual training to support licensure, and other engaging workplace training seminars. This institution is an equal opportunity provider.
Salary
This position has an hourly rate of $19.75/hour
If you are interested in this or any other open position within our agency, please apply online at www.lrmhc.org/careers or email kjordan@lrmhc.org .