Curtis Strategy was contracted by the client to conduct a year-long organization design project focused on assessing capabilities, restructuring for growth, improving role clarity, and supporting the change management efforts to achieve the desired outcomes.

A strong partnership was formed with the Chief Executive Officer, Chief Operations Officer, and Chief Human Resources Officer. These positions were critical to enroll in the project to ensure ownership, co-create the plan, and drive the implementation.

An organization and staffing assessment was conducted to capture the as-is design of the structure. Discussions with staff at various levels assisted in obtaining an understanding of what was working and not working throughout the organization. This uncovered patterns which informed the organizational restructuring. The restructuring included moving positions and departments and identifying leadership that could manage at a higher strategic mindset. The culmination of this work and our partnership with the client allowed for functional alignment across the organization.

As we balanced implementing in certain departments with planning in others, we were able to support the client in managing the change in a way that produced the intended results of improving service, lowering costs, acquiring new capabilities, and building a solid foundation to support future growth.