Venue Manager

STATUS: This is a non-exempt hourly position, up to 30 hours per week, on-site

JOB SUMMARY: We're on the lookout for a meticulous Venue Manager to oversee the seamless operations, maintenance, and bookings at our venue. You will work closely with our Venue Coordinator, management staff, and per-diem staff.  Your primary responsibilities will include maintaining fruitful relationships with event managers/coordinators, vendors, and clients. You'll be the driving force behind day-of-event logistics, coordinating everything from staffing to setup, ensuring each occasion runs flawlessly. You will assist the Venue Coordinator with crafting competitive pricing packages, securing bookings, and providing venue tours.  Additionally, you'll take charge of venue maintenance to uphold our standards of excellence, and compliance with licensing regulations. 

As the go-to person for Stonewall Farm’s private event rentals and select public functions, you’ll wear many hats. From event setup to guest assistance, you’ll be instrumental in every aspect, including, but not limited to, cleaning, table bussing, and managing parking logistics while prioritizing safety and compliance with regulations.  Physical demands are part of the job, including lifting and arranging tables and chairs both indoors and outdoors on the farm. 

Success in this role hinges on your problem-solving prowess and adept leadership skills. Anticipating event needs and orchestrating logistics with finesse will be second nature to you. Exceptional organizational and interpersonal skills are a must, as is your commitment to ensuring the venue contributes positively to the Farm's bottom line. 

ESSENTIAL FUNCTIONS: (Note: the following list of essential functions is not exhaustive and may be supplemented as necessary.) 

Venue Management

• Oversee venue maintenance and repairs, cleanliness, and organization, including property, equipment, and facilities. 

• Coordinate event bookings, liaising with clients to meet their requirements. 

• Manage administrative tasks such as scheduling and calendar coordination, invoicing and licensing, and coordination with catering services. 

• Conduct facility tours for potential clients and promote the venue through various marketing channels such as social media and lead-generating sites.

  Initial Staff Supervision 

• Recruit, train, and supervise event staff and bartenders and supervise groundsmen and maintenance personnel. 

• Ensure payroll management for per-diem staff. 

• Lead venue operations during events, ensuring safety compliance and efficient setup according to specifications.

Event Execution 

• Provide superior customer service during events, managing food service, ceremony facilitation, and vendor coordination (set up tables, chairs, sound system, staging, water table, water station, bar set-up, Unlocking the building for vendor load-in and locking the building after load-out).

etc.). 

• Enforce NH Liquor Commission rules, minimize risk, and resolve event-related issues promptly. • Maintain facility cleanliness and assist with bar setup and breakdown as needed.
• Ensure risks and liabilities to the farm are avoided. Communicate and enforce all security regulations and protocols.
• Resolve problems that may occur during the event, such as crowd control, conflicts with guests, heat/water/electrical needs, or emergencies.

Event Break Down

• Clean and maintain rental materials, buildings, and grounds post-event. 
• Ensure proper storage and cleaning of the bar area and glassware for future use.

Miscellaneous 

• Maintain personal hygiene standards and attend weekly staff meetings
• Participate in weekly Event staff meetings. 
• Fulfill additional duties as assigned.

ADDITIONAL COMMENTS: All employees of Stonewall Farm are responsible for collaborating to achieve the organization’s mission and all goals. All employees are responsible for following the policies and procedures of Stonewall Farm. Employees are not permitted to use farm equipment, products, or assets for personal use or gain or loan/sell equipment except for benefits outlined in the Employee Handbook. 

QUALIFICATIONS: 

• Bachelor’s degree in events management, hospitality, or similar preferred, not required.
• Minimum of 1 year of venue management or related work experience (hotel banquet preferred).
• Excellent promotional ability and knowledge of marketing channels and techniques.
• Sound knowledge of safety measures and risk management strategies.
• Great interpersonal and communication skills.
• Exceptional organizational and time management skills.
• Strong negotiation skills and leadership abilities.
• Willingness to work long hours, nights, and weekends during peak seasons.
• TIPS certification (within 30 days if expired) and bartending experience are a plus.
• Knowledge of CRM database systems, and Honeybooks experience a plus.       
• ASL knowledge is a plus.     

 PHYSICAL REQUIREMENTS:

We expect you to be physically able to perform your duties and responsibilities as identified in this job description.

1. Be able to lift, bend, and carry a minimum of 50 pounds (stacks of chairs, loaded serving trays, tables, etc.).
2. Mental/visual (mind/eye/hand coordination)                                                
3. Walk/sit/stoop/kneel/stand – be able to stand for long periods of time
4. Ability to work in adverse weather conditions (indoors and outdoors)
5. Climbing up to various heights (ladder)
6. Driving (must have dependable transportation)

 What You Should Know:

Stonewall Farm is a non-profit education center, event center, and working farm located on over 125 acres in Keene, NH.  Our staff is a close-knit unit consisting of teammates who deeply care for the well-being of one another while sharing a passion for their work and life mission on an organic farm.

What We Can Offer:

Free admission to Stonewall Farm community events for you and your immediate family members

Discount in the Farm Store

Discount on summer and vacation camps

Discount on a CSA share

Flexible schedule to promote work-life balance

Work in a unique setting

The Farm is fully committed to equal employment opportunity (“EEO”) and affirmative action (“AA”) in all aspects of employment.