Director of Programs & Community Partnership

Mission Statement:

The Crisis Center of Central New Hampshire has been serving Merrimack County since 1978. Our mission is to work towards the end of domestic and sexual violence in Merrimack County. We do this through advocacy, empowerment, education and collaboration. Services are provided regardless of gender, age, health status, physical mental or emotional ability, sexual orientation, gender identity/expression, socio-economic status, race, national origin, immigration status, religious or political affiliation.

Position Objective: The Director of Programs and Community Partnership provides oversight and supervision to the Programs and Outreach departments of the agency. The primary roles of this position include supervision of staff (30%), administrative (including fundraising) (30%) and community-based functions (40%). The percentages provided are estimates only and will shift regularly to meet organizational needs. The Program and Community Partnership Director will have primary responsibility for the opening of a CCCNH satellite office by December 2024. The Program and Community Partnership Director provides backup to the Client Services Manager as needed and will sometimes receive calls/communication outside of normal business hours. Additionally, this role requires regular in person presence at all CCCNH office locations to provide visible and accessible support to team members. 

Responsibilities: A senior leadership role that provides direct oversight of the Programs and Community Partnerships departments while coordinating with fundraising, finance and administration of the agency. 

Supervision of Program and Community Partnership Staff:

• Maintain regular office presence to provide in the moment and visible support to team members. 
• Models positive relationship building in all interactions. Develops and maintains collaborative relationships with community organizations and maintains regular, clear and concise communication within all areas of responsibility. 
• Work with Client Services Manager to provide backup, in office and online support to all program staff related to resources, debriefing and case consultation.
• Work with Client Services Manager and Leadership team to interview, hire, onboard, and orient client services and community partnership staff. 
• Partner with the Volunteer Coordinator with interviewing, hiring, onboarding, and orienting volunteers in the Client Service and Community Partnership space.
• Ensure responsive communication and scheduling of all community partnership activities (education, outreach/awareness events) and partner with Director of Development and Communications for all fundraising event coverage. 
• Partner with Client Services Manager, Data Coordinator and others to track the quality of advocacy services provided by staff and volunteers to assure it meets the established standards and guidelines of this agency.
• Partner with Leadership team to track the quality of community partnership services (outreach, awareness building, prevention education) provided by staff and volunteers. 
• Provide supervision and support to housing program(s) at CCCNH.
• Provide regular trauma informed, survivors focused supervision. 
• Organize and facilitate department meetings as needed.

Administrative:

• Act as part of senior leadership team within the agency.
•  Act as liaison between client services and community partnership and the rest of the Senior Leadership team, ensuring a constant flow of communication and increased understanding across the organization. 
• Act as second in line for any grievances filed by clients and first in line for all community-based grievances of the agency/staff/volunteers. Share all grievances with the Executive Director.
• Research, identify and work to set up satellite office by the end of December 2024, if not sooner. 
• Work with CCCNH team to identify key partners, business leaders and other stakeholders to partner with related to our expanded presence in the satellite office. 
• In partnership with the Executive Director, evaluate the strengths, challenges and barriers related to having a satellite office. Work together to plan strategically how to best address.
• Contribute to the development and review of all policies and procedures that support the delivery of programs and services in the agency. 
• In partnership with the Executive Director, evaluate the skill, experience, and professional development needs of all program and community partnership staff.
• Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees.
• Participate in all agency signature and fundraising events (2-3/year) and encourage staff to do the same. 
• Collaborate with Senior Leadership team to identify program and community partnership needs and goals. 
• Work with Development Director and Executive Director to actively fundraise for program related needs in the form of grant writing, donor meetings, event planning and execution, and other donor stewardship activities. 
• Assist in the development and distribution of informational and outreach materials as needed.
• Provide program updates to the Executive Director, leadership team, and board of directors through monthly attendance at the board meeting.
• Work with the Finance Director to make recommendations for, track, and maintain Client Servies and Community Partnership budgets.

 Community:

• Coordinate and attend all leadership, business and other community partnership opportunities, particularly related to our new satellite office in partnership with Senior Leadership team. 
• Identify gaps in services related to domestic and sexual violence in Merrimack County and in partnership with the Executive Director, work with appropriate agencies towards the resolution of these issues.
• Participate in all relevant New Hampshire Coalition Against Domestic & Sexual Violence meetings. 
• Develop and maintain positive relationships with other service providers in Merrimack County and with other NH Crisis Centers to improve services for survivors. 

Desired Qualifications:

Graduate degree in social work, nonprofit, or related human services field strongly preferred. Experience in the workforce at or equal to that will also be considered.  At least 3-5 years’ experience in social work, or related human services field required. 2+ years of supervising staff preferred and those with previous leadership experience in similar work strongly preferred. Excellent verbal and written communication skills as well as editing, writing, typing, computer, communications and organizational skills. Proven ability to work in a trauma informed setting where you can effectively role model for staff/volunteers how to both support survivors and enforce/coach for healthy and appropriate boundaries critically important. Strong relationship building and understanding of public speaking, working with people in community, donors and business leaders required. 

Other Qualifications:

• Passion for serving survivors of domestic violence, sexual assault, stalking and/or human trafficking
• Ability to work collaboratively as a team member to support staff/volunteers and others in a trauma informed and positive manner. 
• Ability to nurture a culture of emotional support and empowerment within our team. 
• Adherence to professional ethics at all times
• Strong relationship building and maintenance skills 
• Solid organizational skills including time management and ability to effectively multi task. 
• Solid spoken and written communications skills 
• Understanding of service systems within Merrimack County, particularly in Franklin (or desire to learn) 
• Strong ability to actively listen, identify needs, creatively problem solve and encourage others to do the same. 
• A strong understanding of technology in order to facilitate meetings, communication and supervision both in person and virtual settings. 
• Proficiency with Microsoft Office applications
• Valid driver's license with regular access to a vehicle and ability to travel locally (within Merrimack County) regularly as part of the position 
• Sensitivity to the cultural and socioeconomic characteristics of participants and staff
• Those with past lived experience (a minimum of 2 years ago) and/or those who are members of marginalized groups (LGBTQIA+, BIPOC, immigrant/refugees, etc.) are encouraged to apply to help us better represent those we serve.
• Ability to pass criminal background check.
• Ability to work in all CCCNH office(s) a majority of the time including Concord other satellite offices in Merrimack County

Benefits include:

•  Health insurance provided 100% for employee (FT) 
• Dental and Vision Insurance 100% for employee (FT) 
• Employee Wellness activities 
• Generous PTO policy 
• Cell Phone Allowance
• Public Service Loan Forgiveness (PLSF) eligibility for FT employees
• Short term disability insurance
• Mileage reimbursement
• Ongoing supervision 
• Professional development opportunities
• Flexible, collaborative working environment