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In-Home Supports Family Manager

Moore Center Services

Based in Manchester, New Hampshire, The Moore Center is a state and regional innovator with more than 50 years of experience in helping people become productive, fulfilled members of the community. Working closely with each individual, The Moore Center identifies unique needs and creates individualized programs to enhance that person’s quality of life and that of the community as a whole.

We are an award-winning leader recognized for providing high quality, cost-effective services with a personal, caring touch to individuals with developmental and intellectual disabilities and acquired brain injuries, as well as services to children and senior citizens and training for the human services workforce.

Compassion, commitment and community provide the foundation for all of The Moore Center’s initiatives and inspire our primary goal: Creating opportunities for a good life.

The Moore Center is one of New Hampshire’s largest human services organizations, providing services to over 2,000 individuals with intellectual and developmental disabilities and acquired brain disorders, as well as award-winning, innovative programs for children, adults and senior citizens.

We offer a wide range of employment opportunities, competitive wages, and a comprehensive, competitive benefits package with all full-time positions. We’re also committed to our employees’ professional growth. Our training and development programs enable employees to build careers while constantly improving the ways in which we serve our clients.
For more information visit

Join our Family Support Services Team!

The Moore Center’s Family Support team is seeking a full-time In-Home Supports Family Manager to coordinate client services, assist in the oversight of direct support professionals, and develop client budgets.  This includes evaluating client needs, prioritizing the level of service coordination, determining appropriate and cost-effective services, tracking expenses and documenting outcomes. 

We offer a competitive salary plus a comprehensive benefits package including:

  • Medical and dental insurance
  • Life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Paid time off
  • Tax deferred savings plan (agency match of 4% after one year)
  • Bachelor’s degree preferred; consideration may be given to those with an Associate’s degree and a minimum of 2 years of work experience in human services
  • 1-2 years of experience working in human services preferred

Essential Responsibilities include:

  • Demonstrate knowledge of NH Regs (He-M 503, 507, 521, 524, 525, 1001, 1201) and ensure compliance with regulations
  • Develop and implement the individualized service budget with the He-M524 regulations
  • Work with HR and Family Managers to recruit and supervise staff; implement HR best practices
  • Process vouchers and invoices for companion sitters and services being covered through the waivered services within the individual’s budget.
  • Conduct and review assessments of client needs
  • Develop a Service Agreement including goals, objectives, methodology and timelines based on assessments
  • Ensure service delivery meets client needs in an appropriate setting with positive outcomes
  • Coordinate RFP process to create a new or different service provider as necessary
  • Negotiate service contracts with vendors that demonstrate quality services
  • Demonstrate an understanding of client budgets
  • Resource community organizations to reduce costs and increase client supports
  • Demonstrate competency in the use of the “accountable care concept”
How to Apply:

For more information please visit

Job Location:


Date Added: November 28, 2017

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