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Volunteer Manager

NH Humane Society

New Hampshire Humane Society is a private animal welfare organization located in Laconia, New Hampshire providing shelter, care and comfort to over 1,200 animals annually. The animal shelter has been in operation continuously since 1907 and is dedicated to caring for companion animals providing safe harbor, behavioral and medical rehabilitation and ultimately a loving forever home. The agency is funded entirely by donations from private donors and businesses that are aligned with the mission. 

The Volunteer Manager has primary responsibility for recruiting, interviewing, hiring, training, and scheduling volunteers and ensures that the activities of volunteer workers meet the needs of the organization.  This person performs a variety of tasks, leads and directs the volunteer base working with shelter, events, and administration personnel to provide volunteer help as necessary and requested.


• Minimum 2 years’ experience in volunteer management or related field.
• Ability to organize and prioritize multiple tasks/projects in a fast-paced environment with changing priorities mindful of time sensitivities and deadlines.
• Ability to succeed and thrive in a collaborative team environment.
• A degree of creativity and assertiveness is expected, while being able to draw out skills and interests in others that might not be readily apparent.
• Public speaking skills necessary.
• Proficiency in: Microsoft Office suite, PowerPoint, and social media including Facebook.
• Demonstrated ability to work within budgets.
• Ability to build alliances with community organizations and agencies in a professional manner engendering trust and confidence.
• Must understand & respect confidentiality, be professional, able to think strategically, prioritize and focus on details.
• Must possess superior time management skills.
• The employee is expected to comply with all NHHS’s policies and to act as an advocate for the animals in adherence to our mission.

• Hectic work environment with multiple demands from peers, superiors, animals, and the public.
• Exposure to animals with varying physical and emotional problems so must be prepared for difficult situations.
• Some travel using personal vehicle will be necessary in commission of the job but will also be required to drive NHHS transport. 

Work week:
• Part-time employee with regularly set hours, although some flexibility is required.  Employee will be required to work day, evening, and weekend hours as necessitated by department scheduling needs, and to a lesser degree, in support of Development and Events schedule.  Work to be completed in the office, with minimum weekly employment 24 hours per week.  No sensitivities to companion animals.    


Essential Duties & Responsibilities:

• Recruit and Evaluate - develop application process, maintaining current information. Screen, interview and select individuals to serve as volunteers. Ensure that the work volunteers perform is in compliance with organization standards. 
• Monitor any certification process volunteers are required to complete. Evaluate volunteer’s performance.
• Develop and maintain current and concise volunteer handbook ensuring all volunteers receive this in a form that is digestible to them, printed, electronic or digital.
• Log and maintain service hours timely and accurately in Donor Perfect database. 

Promote & Market 

• Support Development & Shelter Department needs when volunteer help is required for off sites and events both large and small – coordinate and facilitate training of volunteers for these events and organization promotion opportunities.
• Publicize the need for volunteers to generate the greatest possible response utilizing website, job fairs and other promotion events as mediums to market volunteer opportunities.
• Communicate regularly with staff informing of the role of volunteers and their contributions to the organization.


• Organize, direct and supervise committee meetings as necessary including sitting on and actively engaging the NHHS Volunteer Committee that meets quarterly.
• Working with Executive Director -organize special projects, appreciation events et., working within budgets.  Actively research options for appropriate volunteer program recognition. 
• Coordinate ongoing training and support of both new and existing volunteers to ensure quality meaningful service of this group.
• Provide support, advice and guidance to volunteers to guaranty they carry out their responsibilities effectively.


• Maintains ongoing contact with Executive Director and Operations Director regarding the volunteer program relative to shelter volunteers and those who give service peripherally.
• Maintain volunteer files keeping confidentiality.
• Stays abreast of best practices in the field with a view to improving the program within the NHHS. 
• Participates in Fundraising Events.

How to Apply:

Please send a resume and letter of interest to Marylee Gorham, Executive Director, via email at

Job Location:


Date Added: November 15, 2017

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