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In Home Supports Service Coordinator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

Gateways Community Services has been named 2016 Non-Profit Business of the Year by Business NH Magazine! We are excited for you to join our team of dedicated, passionate professionals to make real differences for those in our community!

Our growing team of professionals work collaboratively to provide high quality supports and services that allow our adult clients to live meaningful and fulfilling lives in their community.

Position Summary: Under He-M 524 regulations serve in a customer service capacity to consumers, guardians and/or their families to provide exemplary Customer Service by utilizing in-depth knowledge of consumer directed services offered by Gateways Community Services

Role Responsibilities:
•Assist participants to develop the Service Agreement and Allocated Budget annually
•Support consumer, guardian and/or families in finding resources and negotiating rates (Educate individuals, their family regarding, community options, Medicaid, Social Security, vendors, etc)
•Submit Service Agreement and budget to Senior Service Coordinator, who will submit to Bureau of Developmental Services (BDS) for final approval for caseload
•Will enter relevant information into Harmony and EIDSS regarding the participant, contact, and monthly updates.
•Coordinate resources to provide participants training as needed in areas such as: developing, monitoring and spending their allocated budget on goods, services and co-employment
•Guide participant and/representative to My Gateways to access information and support.
•Guide the participants in completing the attendance sheet and monthly update
•Assist participants in making changes to Service Agreement, line item spending within the allocated budget
•Work with participants to review his/her budget on a regular basis to support families with spending and budgeting


Qualifications, Education and Experience:
•Bachelor’s degree in related field;
•Experience working with families and/or children in an educational, health care, or social service capacity.
•Effective interpersonal and communication skills.
•Good organizational/time management skills.
•Knowledge of Gateways Community Services, Greater Nashua community and available resources
•Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.*


About You:
•You are an energetic, driven and passionate professional who seeks to provide high quality customer service
•You seek rewarding and meaningful work in which you are able to provide services and better quality of life for others in need
•When faced with challenges, you are able to develop creative solutions and see through to successful outcomes
•Initiating and completing tasks and projects motivates you to do your best
•You exude enthusiasm and productivity in both team and independent environment settings
•You're a go-getter who seeks innovative ideas to provide better, more comprehensive services to children and families
•You have strong organization and time management skills; effective verbal and written communication and take pride in your work*

Benefits: We value our staff’s important contributions by offering a comprehensive benefits package including:
•Medical/Dental Insurance with 78-86% employer contribution of premium cost
•Employer paid Short Term/Long Term disability insurance
•Employer paid Life insurance403(b) Retirement Savings Plan with Employer Matched contributions
•Voluntary pet, auto, and homeowners insurance
•No cost, confidential Employee Assistance Program services
•Generous Earned Time/Paid Time off
•12 Paid Holidays
•Tuition & Continued Education Reimbursement program
•Team building exercises & company outings and potlucks
•Supportive and Encouraged Staff Development & Professional Skill Building
•Flexibility for family-friendly schedule and personal needs
•Friendly, collaborative, and supportive team environment
•Recognized Fit Friendly Workplace for 3+ years by the American Heart Association
•Have student loans? Our status as a 501(c)(3) not-for-profit public service organization means that working for us may make you eligible for some types of federal loan forgiveness programs (please see for more information)
•Equal Opportunity Employer

How to Apply:

Please send your resume and cover letter to Please include job title in subject line.

Job Location:


Date Added: November 8, 2017

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