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Clinical Service Coordinator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

Gateways Community Services has been named 2016 Non-Profit Business of the Year by Business NH Magazine! We are excited for you to join our team of dedicated, passionate professionals to make real differences for those in our community!

Our growing team of professionals work collaboratively to provide high quality supports and services that allow our adult clients to live meaningful and fulfulling lives in their community.

Essential Job Functions
•Assist with referral for consultation and treatment as needed
•Establish working relationships with local and state programs along with bridging with residential and treatment programs. Assist individuals, families and staff to access these programs.
•Increasing regional capacity in adult services to serve and support individuals with brain injuries.
•Service as the lead contact with our community partners: neurologist, clinical and administrative team. Assist individuals, families and staff within the department with enrollment, continuity of care, sharing of evaluations, disposition and treatment plans with team members attending appointments.
•Provide systemic clinical insights.
•Complete all reports and documentation required in overview of service delivery, entering data and updating graphs using appropriate manually or Gateways Community Services designated applications
•Implement crisis/emergency procedures according to protocol
•Maintain professional boundaries (e.g., avoid dual relationships, conflicts of interest, social media contacts)
•Maintain client dignity
•Effectively communicate with Supervisor, team, and stakeholders
•Respond appropriately to feedback and maintain or improve performance accordingly
•Required to travel to individual homes to provide duties related to service coordination
•Ensure quality delivery of services.


Qualifications, Education, Experience
•Bachelor’s degree in related field (Master’s Preferred), with a minimum of two years’ experience as service coordinator/case manager with population.
•Preference for background in Mental Health.
•High level of interpersonal skills to handle sensitive and confidential situations
•Enjoys working collaboratively and in a team environment
•Ability to follow ethical guidelines
•Ability to work with complex systems and interest in the population is essential.
•Independent and organized work skills along with communication and writing skills are important.
•Experience working in a clinical capacity with individuals and families is preferred.
•Familiarity with cognitive and functional assessment tools a plus.
•Knowledge of service system and community resources.
•Proficiency in MS Office applications with solid organizational and time management skills.
•Able to work independently and maintain utmost confidentiality.
•Able to work as part of interdepartmental and interagency team.
•The ideal candidate will hold a certification as a brain injury specialist or achieve CBIS certification within one year of hire date and maintain certification
•Possess reliable transportation, valid driver’s license and applicable vehicle insurance for business travel


About You:
•You are an energetic, driven and passionate professional who seeks to provide high quality customer service
•You seek rewarding and meaningful work in which you are able to provide services and better quality of life for others in need
•When faced with challenges, you are able to develop creative solutions and see through to successful outcomes
•Initiating and completing tasks and projects motivates you to do your best
•You exude enthusiasm and productivity in both team and independent environment settings
•You're a go-getter who seeks innovative ideas to provide better, more comprehensive services to children and families
•You have strong organization and time management skills; effective verbal and written communication and take pride in your work*

Benefits: We value our staff’s important contributions by offering a comprehensive benefits package including:
•Medical/Dental Insurance with 78-86% employer contribution of premium cost
•Employer paid Short Term/Long Term disability insurance
•Employer paid Life insurance403(b) Retirement Savings Plan with Employer Matched contributions
•Voluntary pet, auto, and homeowners insurance
•No cost, confidential Employee Assistance Program services
•Generous Earned Time/Paid Time off
•12 Paid Holidays
•Tuition & Continued Education Reimbursement program
•Team building exercises & company outings and potlucks
•Supportive and Encouraged Staff Development & Professional Skill Building
•Flexibility for family-friendly schedule and personal needs
•Friendly, collaborative, and supportive team environment
•Recognized Fit Friendly Workplace for 3+ years by the American Heart Association
•Have student loans? Our status as a 501(c)(3) not-for-profit public service organization means that working for us may make you eligible for some types of federal loan forgiveness programs (please see for more information)
•Equal Opportunity Employer

How to Apply:

Please send your resume and cover letter to Please include the job title in the subject line.

Job Location:


Date Added: November 8, 2017

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