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Retail Assistant Manager II

Goodwill Industries of Northern New England

Your job at Goodwill helps other people go to work!

Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, uses environmentally friendly products and processes — all while earning revenue to pay for and expand innovative workforce services in Maine, New Hampshire and northern Vermont. We operate retail stores, workforce offices, neurorehabilition centers, residences for people needing 24/7 support and a cleaning/property service.

Feel good about where you work. At Goodwill Northern New England — good works here!

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:
•30% employee discounts at Goodwill stores in Maine, New Hampshire and Vermont
•Benefits including: Health, Life, Dental and Vision. (Full time employees receive full benefits and part time employees receive pro-rated benefits)
•Valuable job training with growth potential.
•Access to internal job lists for advancement opportunities.
•Discounts on Personal Cell Phone Plans
•Local community discounts
•403b retirement plan
•Flexible scheduling

Starting Hourly Wage: $13.40 - $16.75

Job Summary
•Assists Store Manager with management of the retail store and supervision of the store personnel, store with sales from $1,000,000 to $1,999,999.
•Assumes full responsibility for all store operations in the absence of the Store Manager.
•Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents. Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.


Essential Functions:

•Receives donations, provides donation receipts and assists donors to ensure a positive donor experience
•Maintains positive relationships between departments through concise and consistent communication

•Interviews/hires new store personnel; trains store personnel in store policies, job duties, and Agency policies and procedures
•Maintains store premises to ensure adequate security and compliance with safety and environmental codes and ordinances as well as with the Agency’s health and safety standards
•Performs operational duties as needed (register, donation area, production, merchandising, customer service)

•Analyzes store merchandising needs; ensures adequate levels of inventory in order to meet projected sales and budget goals through achievement of production goals
•Maintains store records including all cash, sales and deposit reports, expense reports, payroll sheets and other records required by the Agency or by applicable law
•Closes registers and cashes out; totals and summarizes funds received, endorses checks, and prepares bank deposit slip; deposits funds at a bank

•Assists Store Manager with all general store operations 
•Supervises/coordinates activities of store personnel; assigns duties and schedules break periods, work hours, and vacations 
•Ensures that store opening/closing procedures are followed; secures all store premises.
•Participates in performance management, including disciplinary actions, staff assignments, and writing year end reviews.


- High school diploma or GED. - 3+ years experience in retail environment - 2+ year experience in a supervisory position - Demonstrated ability to communicate verbally and in writing in a courteous and professional manner - Demonstrated ability to handle strenuous physical activity including occasional heavy lifting - Valid driver’s license permitting operation of a vehicle in the state where employed; safe driving record - Automobile insurance that meets minimum state requirements - Criminal background check that meets Agency standards. - Pass a post offer physical

How to Apply:

Please apply online at or send a copy of your resume to

Job Location:


Date Added: November 1, 2017

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