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Community Navigator

Integrated Delivery Network

The Community Navigator is responsible for focusing on building the capacity of the Primary Care Workforce to deliver a specific set of services.  The Community Navigator will provide assistance and training in the following areas: screening and referrals, detoxification and readiness services, linkages to appropriate treatment options, and ongoing support.  This individual will also establish and maintain positive relationships with customers, referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes where appropriate. 

  • Licensed Clinician through the NH Mental Health Board (LICSW/LCMHC) or Master Licensed Alcohol and Drug Counselor (MLADC) through the State of NH.
  • Ability to work with alcohol and/or drug addicted individuals.
  • Ability to communicate effectively and respectfully; good inter-personal skills.
  • If in recovery, provide evidence of personal stability as well as adhering to all SENHS policies as it relates to recovery.
  • Skill in using computers: Word, Excel, Access, etc.
  • Ability to multi-task efficiently.
  • Demonstrated proficiency in excellent customer service.
  • Maintain a high level of professional and ethical standards.
  • Ability to provide input on the creation of new systems and efficiencies.
  • Ability to communicate well in writing and verbally.
  • Able to maintain confidential information.

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, walk, use hand and fingers, reach with hands, arms and hear.  The employee is occasionally required to stand, climb or balance, stoop, kneel and crouch.  The employee must occasionally lift and or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance and color vision, peripheral vision, depth perception and ability to adjust focus.

Other Requirements/Information:

  • Licensed Clinician through the NH Mental Health Board (LICSW/LCMHC) or Master Licensed Alcohol and Drug Counselor (MLADC) through the State of NH.
  • Full time position with flexible schedule that could include occasional early mornings, evenings, and weekends.
  • Valid NH Driver’s License, transportation, and proof of auto insurance.  Ability and willingness to travel through Strafford and Rockingham Counties daily.
  • Must pass criminal background check, BEAS check, Federal background check and two-step TB test.
  • Position based in Dover, NH.

Benefits include health insurance, vacation and holidays, 403B plan, long-term disability and life insurance.

  • Building capacity within the Primary Care Workforce.
  • Completes required clinical paperwork and assessments as part of the assessment and referral process.
  • Ensures compliance with all state and federal requirements/regulations.
  • Assists with the implementation of improved work methods and procedures to ensure customers receive appropriate services and levels of care within the community.
  • Establishes and maintains positive working relationships with current and potential referral sources.
  • Ensures maximum third party reimbursement through participation insurance verification and authorization processes.
  • Provides feedback during strategic planning including identifying opportunities for additional or improved services to meet customer needs.
  • Maintains comprehensive working knowledge of Agency contractual relationships and ensures that customers are treated according to contract provisions.
  • Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services.
  • Maintain compliance with all licensure, certification and other standards.
  • Build and maintain effective relationships with government agencies, service providers, community partners, volunteers, and philanthropic organizations.
  • Responsible collecting financial information, including income and household size to complete the fee determination form in WITS or as required by other provider resources.  Also responsible for collecting third-party or government (NH Medicaid) insurance information for all potential and current customers.
  • Oversees and tracks all customer monitoring calls for customer at 3 months, six months, and one year intervals.
  • Responsible for collection of monthly data reports to be given to SENHS Clinical Director and CEO for IDN Region 6 overview.
  • Assists customers in getting enrolled in a health insurance plan.  Monitors new enrollments and makes adjustments.
  • Responsible for reporting any unusual behaviors or occurrences with IDN Region 6 Partners and/or SENHS customers and/or participants.
  • Any other duties as assigned by Management Team of SENHS.
How to Apply:

To apply please submit a cover letter with salary requirements and resume to, or to Tracy Mantos - HR Dept., Southeastern NH Services, 272 County Farm Road, Dover, NH 03820.

Job Location:


Date Added: October 27, 2017

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