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Vice President of Clinical Operations

Riverbend Community Mental Health

Founded in 1963, Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services in central New Hampshire. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery.

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking a full-time Vice President of Clinical Operations.  This position reports to the Senior Vice President/Chief Operating Officer.
As the VP of Clinical Operations, you will be responsible for integrated delivery of services to clients in all agency programs and clinical oversight to insure services meet community need and quality standards and are consistent with evidence-based practices.

  • A Master’s or Doctoral degree in a relevant field is required.
  • Licensed by the NH Board of Mental Health Practice (or another state) as a mental health provider for a minimum of two years.
  • A minimum of 3 years’ management experience in community mental healthcare is required.
  • Experience working with state and federal systems is required.
  • Valid driver’s license, personal vehicle and auto insurance or access to a reasonable alternative is required.
  • Provide clinical consultations to managers and staff in clinical crises involving complex situations.
  • Assure effective coordination between Riverbend programs and services.
  • Provide direction, supervision, support, oversight, and training to Clinical Program Directors.
  • Provide overall direction and leadership to agency staff through communication, education, and training in the areas of client treatment, recovery, partnership, collaboration, and evidence-based practices.
  • Develops and implement, in conjunction with quality assurance, various mechanisms to solicit client input to determine satisfaction with the quality of services.
  • Establish performance standards and quality of care indices and review outcome data on agency as well as client indices.
  • Works with program management to insure adequate staff resources by promoting a work environment in which staff are supported, offered rich career development opportunities, and held accountable for performance.
  • Maintain agency credibility in the community through strong working relationships with other area agencies, working with development and public relations staff to feature positive agency profile, and preparing reports to monitor efficiency and effectiveness of services for internal and external stakeholders.
  • Attend agency, community and State meetings to represent Riverbend.
  • Update and maintain professional knowledge and skills by attending relevant workshops and trainings, actively reviewing professional literature and seeking ongoing supervision and peer discussion.
  • Communicate agency values to staff and provide positive leadership to help staff view change as an opportunity.
  • Engage in strategic and tactical planning to identify and maximize opportunities to meet community need.
  • Maintain positive working relationships with colleagues, direct reports, and others within Riverbend and in the community.
  • Work effectively with other members of senior management and share in coverage of management and clinical responsibilities.
  • Work effectively with other members of senior management and share in coverage of management and clinical responsibilities.
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Date Added: October 20, 2017

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