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Director of Care Services

ALS Association of Northern NE

The Northern New England Chapter was founded on August 20, 1999 to serve the needs of those living with Amyotrophic Lateral Sclerosis and their caregivers.

The ALS Association is the only national not-for-profit health organization dedicated solely to the fight against ALS. We cover all the bases — research, patient and community services, public education, and advocacy — in providing help and hope to those facing the disease.

The mission of The ALS Association is, "To discover treatments and a cure for ALS, and to serve, advocate for, and empower people affected by ALS to live their lives to the fullest." 

Our accomplishments are made possible by the generosity of others. From the smallest donation to the largest gift, donors touch the ALS community with hope for the future.

Position Summary

As the Director of Care Services for the Northern New England Chapter (NNE), you will be responsible for the overall direction and management of the Chapter’s care services program.  This includes supervision of staff to ensure the uniform delivery of high quality, consistent services for individuals with ALS and their families throughout the Chapter service area consisting of Maine, New Hampshire and Vermont. This is a full-time position that is located in Concord, NH and reports to the Executive Director. Travel within and outside of the tri-state area is required.


Core duties and responsibilities include the following.  Other duties may be assigned.


  • Supervises two remote care services staff in the delivery of programs and services to people impacted by ALS.
  • Working with the Executive Director, recruits, coaches, trains, disciplines and performs annual performance reviews on care services personnel.
  • Supervises the updating of client database.
  • Evaluates care services programs for effectiveness and desired outcomes.
  • Designs new programs to address client/family needs.
  • Provides input into the annual operational plan.
  • Works with Executive Director to prepare annual care services budget and ensures expenditures stay within budget.

Care Services Program Delivery

  • Serves as Care Coordinator for the state of New Hampshire.
  • In conjunction with Executive Director and care services staff, manages the relationship with each multidisciplinary clinic and maintains strong communication with clinic staff.
  • Acts as liaison to the NH ALS Clinics and works with ALS clinic staff in the delivery of client and family education.
  • Responds to care services calls and e-mails in the absence of a Care Services Coordinator.
  • Leads monthly care services staff meetings that includes discussion of complex cases.
  • Oversees management of Chapter Equipment Loan Program.

Education and Awareness

  • Works with chapter event managers to actively promote the Walk to Defeat ALS programs throughout the tri-state area.
  • Responsible for the design of public presentation/education materials.
  • Participates in, as well as, coaches care services staff in the delivery of public speaking engagements and professional in-services.
  • Organizes and directs the coordination of chapter-wide annual educational symposiums.
  • Keeps chapter staff informed on latest updates with The Association’s care services and research programs.
  • Attends association wide conferences and meetings.
  • In conjunction with Executive Director, leads the chapter’s advocacy efforts.


  • Bachelor’s Degree, Master’s Degree preferred, in social work, health administration, public health, nursing, or a related area required.
  • Minimum of five years supervisory experience in a human services organization required.
  • Demonstrated ability to utilize management skills such as problem solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing and monitoring performance standards.
  • Ability to use computer effectively and efficiently including MS Word, MS Excel, MS Outlook as well as donor databases - Convio and DonorPro preferred.
  • Must have a valid driver’s license, valid auto insurance and reliable transportation to meet service area demands.
  • Must be able to use independent judgment as well as work collaboratively with staff.
  • Ability to travel within tri-state area to meet with patients, families and health care providers as required or requested.
  • Ability to travel outside of the tri-state area on occasion and as required.
  • Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough follow up.
  • Skilled communicator, with superior interpersonal, verbal and written skills.
  • Ability to work under and comply with continuous and multiple deadlines evolving priorities.
  • Ability to work some evenings and weekends as required.
  • Demonstrates professional maturity, the ability to keep information confidential when needed, excellent leadership qualities and compassion for those we serve.
How to Apply:

Qualified and interested candidates please submit your cover letter, resume and salary history to:

The ALS Association endeavors to make accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call 202.464.8831 or email .  This contact information is for accommodation requests only and cannot be used in inquire about the status of applications.

The ALS Association is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  For our EEO Policy Statement, please visit

Job Location:


Date Added: October 16, 2017

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