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Deputy Director of Operations

Volunteer NH

Volunteer NH’s mission is to promote the tradition of service in NH by supporting and sponsoring National Service initiatives and to provide training, recognition, and a central site for volunteers and volunteer programs to help them strengthen their communities. Designated as the State Service Commission for New Hampshire in 2001, we have almost two decades of experience in service.

Our AmeriCorps portfolio has a wide variety of programs, ranging from 15 to over a hundred members, and worth over two million dollars in federal funds.

At Volunteer NH, we are committed to being an exemplary employer, where our employees are our greatest asset, by embracing a culture of teamwork with open and honest communication, a common vision and sense of purpose, regular celebration of success, courage and perseverance to take risks, personal integrity, continuous learning and empowerment.

This position supports the financial, operational and administrative management of Volunteer NH as Deputy Director of Operations.  Primary functions are related to supporting the effective financial, operational and administrative management of Volunteer NH.  The Deputy Director reports directly to the Executive Director, who provides leadership for the organization in accordance with the policies and objectives established by the Board of Directors to promote the overall vision, direction, health and growth of the organization.

The successful candidate will be a self-motivated, hands-on, organized professional with a positive, can-do attitude. She/he must enjoy the challenges and rigors of a growing and evolving service-oriented organization and must enjoy working with a variety of organizations, including small grassroots community organizations and organizations that operate nation-wide. Flexibility, focus and commitment to the goals of Volunteer NH will be critical.


37.5 hours per week, with prompt regular attendance, occasional evening, early morning and weekend engagements required.  This position is contingent upon continued funding from the Corporation for National and Community Service. 


Ability to lift up to fifty pounds; ability to deal effectively with stressful or emotionally difficult situations; ability to travel statewide or further for required meetings and conferences. 


Board of Directors, staff, National Service program staff, AmeriCorps members, general public.


Work performed in an office setting with word processing and data entry done at a computer terminal. Filing of records requires some stooping, bending and reaching.  Occasional assignments that require one to be out of doors in temperatures ranging from 32° F to 90° F. Work is of medium demand:  stands, sits and walks most of the time on duty; talking and hearing essential for conferring with staff, programs, and the general public. 

All of the above duties and responsibilities are essential position functions subject to reasonable accommodation.  All position requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the duties proficiently.  The position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.  Individuals may be required to perform other position-related instructions as requested by their supervisor, subject to reasonable accommodation.  This position description is not all-inclusive.


We offer competitive salary, comprehensive benefits and meaningful work in an environment that values excellence.


To be evaluated at six months and at one year in accordance with the employee’s anniversary date. 



General Administration:

  • Works with the Executive Director to provide direction and leadership toward the    achievement of the organization's philosophy, mission, strategy, and its annual goals and objectives.
  • Exemplifies a commitment to achieving the highest level of performance, driving operational excellence, and providing a solid financial footing for the organization.
  • Works with the Executive Director to implement financial, operational and administrative programs.
  • Assists the Executive Director with implementation of fiscal controls, accountability, budget reporting; and approval of all operational expenditures (under the oversight of the Board Treasurer and Finance Committee).
  •  Provides management to execution of all grant and contract performance requirements as   established by the organization’s funding sources.
  •  Ensures appropriate completion of required quarterly and annual reporting to the Corporation for National and Community Service and other funding sources of the organization.
  • Responsible for compliance with, and submission of, all reports and forms pertaining to   Federal, State and     local governmental requirements placed on nonprofit organizations.
  • Administers and manages daily office operations.

Finance, Human Resource, Technology and Development:

  • Builds organizational infrastructure to support Volunteer NH’S work, human resources, facilities, technology and finances.
  • Manages the human resources of the organization according to authorized personnel policies and procedures and applicable current laws and regulations.
  • Engages in the creation and implementation of an annual Development Plan – fundraising, donor solicitation, cultivation, and appreciation.
  • Conducts outreach to ensure that the organization seeks out and develops financial partnerships with churches, businesses,  civic groups and  other funding organizations (civic, corporate and government sources)

Knowledge, Skills and Abilities Required

  1. Knowledge of best practices in federal grants management.
  2. Knowledge of best practices in accounting, budgeting, and/or auditing and fiscal monitoring.
  3. Knowledge of federal regulations and other federal grant directives; knowledge of OMB Uniform Grant Guidance (formerly OMB Circulars) is preferred.
  4. Ability to coach grantees and/or other organizations, particularly relating to fiscal compliance issues.
  5. Ability to research, interpret, apply, and communicate complex regulations, policies, and procedures.
  6. Ability to communicate effectively orally and in writing; to exercise sound judgment in making critical decisions; to analyze complex information and develop plans to address identified issues; and to effectively demonstrate negotiation and facilitation skills.
  7. Ability to define problems, collect data, establish facts, draw valid conclusions and provide recommendations.
  8. Ability to manage and prioritize work in an environment of significant growth, development, and change.
  9. A strong passion for supporting a portfolio of organizations with diverse community driven missions, and an ability to work with a variety of organization types (faith-based and community organizations, federal/state/local governments, colleges/universities).
  10. Intellectual curiosity, creativity, high-energy, persistent, quick study, positive attitude.
  11. Excellent time management and organizational skills, detail oriented, and the ability to work both independently with general supervision and as part of a project team.
  12. Ability to think strategically in relationship building and partnership development.
  13. Ability to relate to, and engender trust with people of different backgrounds, such as different ages, genders, sexual orientations, races, ethnicities, religions or faith backgrounds, political affiliations, disabilities, or socioeconomic status.
  14. Ability to manage multiple tasks simultaneously and meet multiple deadlines.
  15. Ability to exercise sound judgment in making critical decisions; to analyze complex information and effectively communicate it to others.
  16. Strong interpersonal skills to develop and maintain cooperative, professional and productive work relationships with others.
How to Apply:

Please send a resume and coverletter to Emily Planchet at

Job Location:


Date Added: September 29, 2017

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