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Shelter Manager

Voices Against Violence

  The mission of Voices Against Violence is to break the cycle of violence by providing comprehensive services for all victims and survivors and by creating social change through education and action.

  Voices’ goal is to provide education and support for survivors of domestic and sexual abuse, stalking and human trafficking, their families, friends, co-workers, and acquaintances. Since 1983, Voices Against Violence (Voices) has served the communities of lower Grafton County, NH as well as Plymouth State University.  Voices provides a 24-hour support line, confidential emergency shelter, hospital accompaniment, court, social service, educational, and housing advocacy, support groups and education programs for area schools on topics such as bullying, healthy relationships, and dating violence. 


Voices Against Violence is seeking a Shelter Manager/Resource Coordinator/Direct Service Advocate.  Bachelor’s degree or equivalent life or work experience.  This position is responsible for the overall management and coordination of the emergency shelter site and its residents.  The position entails developing and promoting a community milieu, handling crisis situations, assessing resident needs, and maintaining building operations.   This includes providing direct services to clients and arranging for shelter upkeep.  This position is also responsible for overseeing the agency’s resources and donations and shares general advocacy responsibilities with other staff. 

The Shelter Manager / Resource Coordinator / Direct Service Advocate is responsible for the overall management and coordination of the emergency shelter site and its residents.  The position entails developing and promoting a community milieu, handling crisis situations, assessing resident needs, and maintaining building operations.   This includes providing necessities and direct services to shelter residents and other clients and arranging for shelter upkeep.  This position is also responsible for overseeing the agency’s resources and donations. 

As a Direct Service Advocate this positon is responsible for providing direct services to victims of domestic and sexual violence, stalking and human trafficking.

SHELTER MANAGER RESPONSIBILITES

  • Keep up to date with current shelter philosophy by attending quarterly shelter managers meetings and other trainings and readings
  • Responsible for maintaining the physical property of the shelter including the office, residential space and yard
  • Assure all fire, safety and health codes are met including ADA requirements, fire code, NHCADSV Standards, and NHHFA requirements
  • Maintain safety records and coordinate monthly shelter life safety inspections
  • Obtain shelter supplies and coordinate repairs / improvements in consultation with Executive Director
  • Schedule, coordinate and ensure the effectiveness of annual cleaning of shelter
  • Effectively screen, refer and / or provide safe shelter to survivors and their children
  • Facilitate an exit interview with all shelter residents
  • Maintain communication and coordination of shelter / client needs with staff
  • Conduct weekly house meetings with shelter residents weekly to offer emotional support, advocacy and referral as well as review shelter policies
  • Oversee the development and ongoing review of shelter resident needs, including safety planning, assistance in establishing long and short-term goals, advocacy with social services, medical, legal, employment, financial and housing providers
  • Develop, promote, and maintain community milieu
  • Coordinate educational, skills-building, social and support groups geared to the needs of people who have been victimized, as needed.
  • Develop and update all shelter related documents.
  • SGIA statistics tracked regarding Shelter occupancy
  • Enter shelter statistics into database and prepare reports for Executive Director as needed

DIRECT SERVICE ADVOCATE  RESPONSIBILITES

  • Provide crisis intervention; court advocacy, follow up support, hospital advocacy and child advocacy center accompaniment
  • Network with area court personnel, police, social service agencies
  • Participate on a minimum of one committee at state and local level
  • Conduct professional trainings in the community as needed
  • Oversee the organization and maintenance of organization’s client files stored at the shelter
  • Serve as DOVA liaison
  • Coordinate Facebook and website postings

RESOURCE COORDINATOR RESPONSIBILITES

  • Responsible for maintaining a full stock of supplies for the shelter.
  • Organize, inventory and coordinate the acquisition and distribution of donated goods.
  • Maintain records at the shelter (client logs / files, community donation inventory, required state reports).

DIRECT SERVICES / GENERAL (included but not limited to) RESPONSIBILITES

  • Direct service as needed, including office interactions, telephone and walk-in coverage, crisis calls and follow up.
  • Provide advocacy and / or accompaniment with the courts, law enforcement, child advocacy centers, medical providers and social service systems.
  • Maintain all necessary documentation for program and position.
  • Ability to work flexible hours and provide after business hours support to clients as needed.
  • Provide crisis line coverage or back-up.
  • Crisis Intervention- In person,  phone support and follow-up
  • Participate in volunteer trainings
  • Provide and / or assist clients in managing transportation needs.
  • Assist with Volunteer Trainings when appropriate.
  • Participate in agency staff meetings.
  • Phone / Shelter and Main Office coverage as needed
  • Other duties as requested
Requirements:

Strong organization, verbal and written communication skills, ability to organize, prioritize, and stay calm in crisis.  Understanding of issues related to domestic, sexual violence, stalking and human trafficking.  Proficient computer skills, valid driver’s license, reliable transportation and vehicle insurance.  Flexible schedule. Some nights and weekends.

QUALIFICATIONS

EDUCATION: Bachelor’s degree or equivalent life or work experience

  • 30 Hours of training in accordance with NH RSA 173-C.
  • Reliable transportation, valid driver’s license and vehicle insurance coverage.
  • SKILLS: Effective communication skills and desire to work on the topics of domestic violence, sexual assault, child abuse and elder abuse.  Ability to intervene in crisis situations and maintain client confidentiality.  Strong verbal and written communication skills, ability to prioritize, calm in crisis.
  • KNOWLEDGE: Understanding of issues related to domestic, sexual violence and stalking.  Adequate computer skills, Microsoft Word, Excel and Publisher as well as social media.
  • TRAITS: Creative, passionate about the issues, organized, dedicated, maintains healthy boundaries, team player and professional, flexible, ability to adapt to changing need

ESSENTIAL JOB FUNCTIONS

  • Ability to communicate verbally both in person and on the phone with residents and clients
  • Ability to lift 40 lbs from standing or sitting position
  • Ability to receive and convey detailed and/or important instructions or ideas accurately, audibility, and quickly on the telephone and in person
  • Manual dexterity: ability to use wrists, hands and/or fingers in repetitive motion
  • Ability to perform routine physical work such as moving furniture, mowing the grass, vacuuming and other cleaning tasks

STATUS OF POSITION: AT WILL

FULL TIME: 40 HOURS per week non exempt

HOURLY EMPLOYEE: $14 - $16 per hour DOE

ON SITE HOUSING ARRANGEMENT POSSIBLE

REPORTS TO: Executive Director

How to Apply:

Please send resume and cover letter to Meg Kennedy Dugan, Voices Against Violence P.O. Box 53 Plymouth, NH 03264 or email mkdvoices@gmail.com.

Job Location:

Plymouth

Date Added: September 29, 2017

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