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Hotline Counselor


The mission at Headrest is to assist those who have or are affected by a substance use disorder, experiencing a crisis, or needing support, by providing effective programs and treatment regardless of ability to pay.


Headrest offers programs in three areas: Crisis Hotline (24/7), Outpatient Counseling and Low-Intensity Residential Program. These programs are available to people living throughout the Upper Valley community and State of New Hampshire.


The Hotline is available to anyone and calls vary from requests for information to callers struggling with thoughts of suicide. Headrest has provided over 420,000 continuous hours of crisis intervention and support. The generosity of local towns, communities and individuals help in Headrest’s endeavor of continuing to provide these critical services especially in recent times of the opioid epidemic.

Outpatient services are available to all NH and VT residents. Headrest works with client’s to make services as affordable as possible ensuring financial barriers do not prevent individuals from seeking help. The Highly Qualified Headrest come with years of clinical experiences and passions in helping those struggling with Substance Use Disorders.

Low-Intensity Residential services (previously known as Transitional Living) is available to all New Hampshire Residents or those homeless in New Hampshire. The residential program assists clients in reclaiming their life from the devastating effects of addiction. Many transition to the residential program from 28-day rehabilitation programs. The length of stay may vary but Headrest is able to provide services to clients from 90-180 days.

Answer and respond appropriately to calls from people experiencing suicidal thoughts, sunstance abuse crisis, domestic and child abuse crisis. Respond professionally with referral or telephone assistance to de-escalate situations.

Work required shifts and be flexible for support. 

  • Extreme flexibility for hours, overnights and weekends.
  • Criminal Background check required
  • experience with crisis intervention preferred but will train the right enthusiastic candidate.
  • Provide active listening, information and referral, crisis intervention services to all callers to the 24/7 Crisis Hotline.
  • Conduct phone screenings for individuals seeking other Headrest services (residential and outpatient counseling).
  • Review previous contacts and conduct follow-ups calls as necessary.
  • Assists in maintaining and enhancing Hotline resources in collaboration with the Hotline Coordinator.
  • Position requires extreme flexibility for hours including overnights and weekends.
  • 25-30 hours, potential for growth
How to Apply:

Email - Executive Director

Job Location:


Date Added: September 14, 2017

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