Job Listing

Return to Jobs Listing Page.

Second Chance Housing Coordinator

Southwestern Community Services

A community action agency serving Cheshire and Sullivan Counties since 1965

Ensures the safety of all Second Chance residents by implementing, monitoring, and enforcing the rules and regulations of communal living and overseeing the maintenance of the buildings and grounds. Provides appropriate supportive housing for homeless individuals and/or families, develosp programs and resources, and formulates housing stabilization plans that promote moving towards permanent housing and self-sufficiency.


1. Computer skills including Microsoft Word and Excel with the ability to learn new programs.
2. Experience in Human Services and with a variety of populations (mentally ill, disabled, substance users, etc.) with emphasis on the Veteran population and homelessness issues.
3. Ability to solve problems, make decisions, resolve conflicts, and LISTEN.
4. Ability to deal calmly in crisis situations.
5. Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
6. Knowledge of community resources.
7. Ability to be flexible.


Intake Process:
• Completes an initial needs assessment and acts upon critical needs appropriately and immediately
• Orients clients to the Second Chance program, requirements and consequences
• Assures that basic nutrition and hygiene needs are being met

Housing Stabilization Plan:
• Assists and coordinates with the consumer a comprehensive client-driven Housing Stability plan with both short-term and long-term goals identified
• Completes a timeline and measures for each goal
• Monitors progress towards goals in regularly scheduled sessions as necessary
• Assists in the evaluation and adjustments to plans as needed and provides written notices of concern with consequences if satisfactory progress is not being met
• Empowers clients to become involved in their own planning and goal setting
• Refers clients to appropriate resources to assist with meeting needs and goals

Training Programs:
• Evaluates the program for effectiveness and producing changes in client behaviors
• Establishes and coordinates day and evening programs; schedules outside service providers and volunteers
• Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other trainings deemed necessary to the position

Recordkeeping and Reporting:
• Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents
• Report critical incidents immediately to the Coordinated Entry Manager, Admin/Stabilization Manager, and Director of Housing Stabilization Services
• Collects data necessary to meet funding requirements and statistical reports

Property Management:
• Assures the safety of Second Chance through frequent tours of the facilities inspecting for any hazards or repair needs
• Schedules annual fire inspections for Second Chance and remediates any negative findings in inspection reports.
• Reports any hazards to the Director for immediate attention; communicates with the resident manager to insure safety for the residents
• Facilitates the repair process in collaboration with the HSS management team

• Monitors the performance of the resident manager and provides coaching to improve their ability to manage situations during the off-hours
• Assures that resident managers receive all the training necessary to meet their job expectations
• Conducts performance reviews for each resident manager in compliance with SCS policy and submits to HSS management team for review

Teamwork and Collaboration:
• Works in collaboration with program and all other agency staff to facilitate a team environment
• Serves on SCS committees as requested
• Participates in Housing Stabilization Services team meetings and commits to group decisions
• Role models effective team behaviors
• Demonstrates effective communication skills in building relationships with all employees and clients.
• Creates good working relationships with local Drug Court administrators, welfare administrators and other area service providers and support groups to facilitate the access to area resources for the clients
• Substitutes for other staff when need arises

How to Apply:

Please send resume with cover letter through September 15, 2017 to:

Craig Henderson, Director of Housing Stabilization Services
Southwestern Community Services
PO Box 603
Keene, NH  03431

Or email: 

SCS is an EOE and a Partner of the United Way

Job Location:


Date Added: August 31, 2017

Signup for the Nonprofit Notes newsletter

Stay up to date on nonprofit news, funding deadlines, job opportunities, and more with the Nonprofit Notes newsletter.


Go to top