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Community Based Program Coordinator

Big Brothers Big Sisters of NH

Are you an energetic, organized, self-motivated individual who has a desire to work with youth and families?

Join a forward thinking organization that has been proven to make a positive impact on children's lives.

Big Brothers Big Sisters of New Hampshire (BBBSNH) serves the Greater Seacoast, Greater Manchester, Greater Nashua and Western New Hampshire. 

Our mission is to provide children facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better, forever.

The Community Based Program Coordinator will provide high level customer service through the effective implementation of the enrollment and matching process in accordance to our service delivery standards. Additionally, this position holds the responsibility for the development and implementation of Community Based programming in the West Region providing enrollment and match support to ensure child safety, positive impacts for youth, positive impacts for youth, constructive and satisfying relationships between child and volunteer; and a strong sense of affiliation with BBBS on the part of volunteers.


Bachelors degree required. Bachelors in human service related field preferred.

Skills required:

  • Interpersonal savvy
  • Sales/Marketing
  • Priority setting
  • Good clinical/assessment (written and oral) skills/understanding others
  • Approachability
  • Excellent organizational skills

Child Enrollment and Matching Processes:

  • Participate in all appropriate program outreach and recruitment opportunities that will further the opportunity to serve youth through Community Based mentoring.
  • Coordinate and conduct all enrollments including parent, child and volunteer that includes sound child safety education and enrollment practices. Assess and refer families to different (internal and external) services as needed.
  • Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of the job function.  Identify child safety issues for volunteers, children and their families.
  • Identify and eliminate any barriers interfering with the completion of the enrollment process.
  • Coordinate and/or conduct child reassessments/updates as indicated.
  • Review all enrollment informational and assessments and make recommendations for participation in the program based on this information.  Assess needs/strengths for a successful match. 
  • Determine matches and facilitate match meeting in accordance with volunteer and family schedules. 
  • Makes recommendations for training and support needs of the match.
  • Maintain accurate paperwork and records for each match according to BBBSA and agency standards.
  • Enter information into AIM as information is gathered.

Match Support Responsibilities:

  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.
  • Identify and address real and/or potential problems and barriers in the match as early as possible. This may include providing information, services or referrals to families of youth.
  • Assess and provide for individual training needs for each match participant to assure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer. This may include training for families.
  • Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
  • Effectively utilize online reporting systems and surveys to assess match impact and youth development.
  • Share with VP or Programs potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
  • Conduct match closure for closing matches including conducing exit interviews by phone or in person if necessary.  Assess reasons for match closure and re-match potential.
  • Identify and promote re-engagement of volunteers as Bigs, board members and donors in other volunteer capacities.
  • Deliver quality services, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesized and analyze data.
  • Assist in the evaluation of program services.

Other Essential Duties:

  • Assist in the preparation of agency events/activities.  Attend as needed.
  • Represent BBBSNH in community outreach activities such as recruitment & intern fairs as well as other agency gatherings to present both Community Based and Site Based mentoring information when appropriate.
How to Apply:

Send resume and cover letter to Melissa Goerbig at

Job Location:


Date Added: August 18, 2017

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