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Program Manager

Moore Center Services

Based in Manchester, New Hampshire, The Moore Center is a state and regional innovator with more than 50 years of experience in helping people become productive, fulfilled members of the community. Working closely with each individual, The Moore Center identifies unique needs and creates individualized programs to enhance that person’s quality of life and that of the community as a whole.

We are an award-winning leader recognized for providing high quality, cost-effective services with a personal, caring touch to individuals with developmental and intellectual disabilities and acquired brain injuries, as well as services to children and senior citizens and training for the human services workforce.

Compassion, commitment and community provide the foundation for all of The Moore Center’s initiatives and inspire our primary goal: Creating opportunities for a good life.

The Moore Center is one of New Hampshire’s largest human services organizations, providing services to over 2,000 individuals with intellectual and developmental disabilities and acquired brain disorders, as well as award-winning, innovative programs for children, adults and senior citizens.

We offer a wide range of employment opportunities, competitive wages, and a comprehensive, competitive benefits package with all full-time positions. We’re also committed to our employees’ professional growth. Our training and development programs enable employees to build careers while constantly improving the ways in which we serve our clients.
For more information visit

Join our Family-Directed Services Team!

The Moore Center is seeking a full-time Program Manager to evaluate the need for services, prioritize the level of services needed, and document outcomes.  Must possess skill in tracking deadline dates and be able to organize workload to meet deadlines. Must have good communication skills and be able to interact with everyone in a positive manner, providing direction and teaching as indicated. Responsible for accurate documentation, understanding of the financial connection between services and budgets, and evaluating the appropriateness of proposed services in meeting the essential needs of the participants in the Family- Directed Services (FDS) Program.

We offer a competitive salary plus a comprehensive benefits package including:
•    Medical and dental insurance
•    Life insurance
•    Short and long-term disability insurance
•    Flexible Spending Account
•    Paid time off
•    Tax deferred savings plan (agency match of 4% after one year)


•    Bachelor’s degree in Human Services or related field, or a combination of related post-secondary education plus a minimum of two years’ related work experience. Consideration may be given for four years of comparable experience working with people with disabilities, or behavioral health or clinical experience in lieu of degree
•    Previous experience developing community relations and community resources
•    Proficiency in Microsoft Office Suite and database systems


•    Perform all duties in compliance with NH regulations (He-M 503, 522, 521 and 525)  
•    Review and understand all rules and regulations promulgated by the New Hampshire Bureau of Developmental Disabilities
•    Complete and track Certification and/or Prior Authorization renewal dates for each participant utilizing Participant Directed and Managed Services (PDMS) or Personal Care Services (PCS) (521); support Case Management staff in meeting ISA renewal deadline dates
•    Create Bureau budgets to accompany all certification/PA requests
•    Complete Prior Authorization/Certification packets; submit to Bureau Liaison within appropriate timelines to ensure no lapse in certification of funding
•    Ensure that proposed services and budget support each other and also support the participant’s needs and desires for the outcome of services, and that they meet the He-M 503, 522, 521, 525 regulations
•    Prepare packets for new families; review new and existing contracts for discrepancies; generate and monitor contracts as appropriate
•    Initiate contact with families when additional information or changes are needed related to payment requests and budgets
•    Respond to all consumer and family inquiries within 48 business hours via phone, email, correspondence or in-person
•    Ensure all paid providers have Bureau of Elderly and Adult Services (BEAS) and criminal record checks prior to start of services (anyone living in the home over the age of 18 should also have these completed)
•    Ensure all waivers associated with Criminal and BEAS checks are renewed as needed and kept in a protected file
•    Generate and distribute new monthly documentation/data sheets to families following the approval of the ISA
•    Generate and monitor all budget changes/amendments, etc.; ensure proper documentation is obtained(doctors notes, Medicaid denials, etc.), and all caps are being met
•    Generate monthly letter to accompany monthly budgets
•    Demonstrate and practice an understanding of expense and revenue principles utilized in the formulation of client budgetary activities; assist in the decision-making process regarding vendor financial reimbursement issues
•    Update and maintain both paper and computer files as indicated for the FDS department
•    Supervise Administrative Assistant and ensure duties and responsibilities are being met
•    Assist Director in completing Medicaid billing and reconciliation as necessary
•    Attend Transition meetings to assist families in planning for adult services in PDMS and PCS; create budgets as necessary
•    Maintain the Budget Tracker System by generating recurring invoices, uploading budgets and amendments, emailing newsletters, posting invoices, uploading payroll; ensure development of the tracking system is following the intent of the FDS Department
•    Maintain contact with software developers; participate in meetings, trainings, and development of user manual for the system
•    Participate in Agency-wide committees, teams, and work groups in areas of quality improvement, utilization management, inter-departmental problem solving, etc.

How to Apply:

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Job Location:


Date Added: August 1, 2017

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