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Case Manager

Merrimack Valley Assistance Program

Merrimack Valley Assistance Program (MVAP) is a state-licensed case management organization that specializes in delivering a variety of needed services to persons infected with HIV and AIDS or Hepatitis-C (and their dependents) throughout central and northern New Hampshire (from Manchester to north of the Lakes region).  MVAP provides clients with rent and/or utility assistance, food vouchers and access to our food pantry, medical transportation vouchers, interpreter services, and legal referrals. In addition, extensive case management is provided to help clients apply for any benefits programs for which they may be eligible, to monitor clients’ adherence to medication regimens, to assess their housing status and needs on a continuing basis, and to provide information about, and referral services to, mental health practitioners and/or substance abuse counselors in the community.


General Description of Duties:  Through case management, assist agency-eligible individuals with obtaining and/or maintaining their basic needs including safe and stable shelter, food, and health care. Assist clients with accessing various programs and services in the community, whether public or private, and with securing various benefits for which they may be eligible and/or to which they may be entitled due to their HIV/AIDS or Hepatitis-C status. Make supported referrals to other programs, agencies, and/or organizations as appropriate.

Supervised by:  Executive Director

Please note:  All case manager positions are funded (at least in part) by various government grants and contracts. While it is anticipated that these grants and contracts will continue to be renewed and that funding for these positions will continue, this is not guaranteed.

Requirements:
  • Bachelor’s degree in an appropriate field (such as a social science, a health science, or a field determined by the Executive Director, to be sufficient to perform these duties) or several years of work experience of a closely related nature (to be assessed by the Executive Director as to adequacy).
  • Knowledge of HIV/AIDS, Hepatitis-C, and common STD issues and the ability to work comfortably with a diverse staff and client population.
  • Knowledge of various benefits programs for which clients may be eligible (or ability to readily acquire such knowledge from experienced practitioners).
  • Experience conducting face-to-face interviews to elicit information is preferred.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively with the staff at other service providers, both public and private, on behalf of the clients.
  • Computer literacy: Knowledge, or willingness and ability to acquire such knowledge, sufficient to carry out day to day tasks and duties, with Microsoft Word, Excel and Outlook, various databases utilized by MVAP, and other programs, as necessary.
  • Possession of a valid driver’s license and current automobile insurance coverage, including personal injury and medical coverage.  Proof of both will be provided to one’s supervisor annually.
  • Ability to speak and understand Spanish, or any other language represented among the clients of the agency, is preferred.

Working Conditions: 

  • Will require the ability to sit for extended periods while interviewing clients, attending meetings or hearings, or working on the computer.
  • Will require making home visits, on occasion, for clients who are unable to access MVAP’s offices due to mobility issues, acute illness, or chronic debilitating health status and/or when forms with filing deadlines attached to them need to be completed and the client is unable to meet at the MVAP office.

Occasional work will be requested outside of the standard, posted days and hours of operation of the organization (including some evening and/or weekend hours) when such work is deemed to be in the best interests of MVAP and its clients.

  • Will require the ability to sit for extended periods while interviewing clients, attending meetings or hearings, or working on the computer.
  • Will require making home visits, on occasion, for clients who are unable to access MVAP’s offices due to mobility issues, acute illness, or chronic debilitating health status and/or when forms with filing deadlines attached to them need to be completed and the client is unable to meet at the MVAP office.           
  • Occasional work will be requested outside of the standard, posted days and hours of operation of the organization (including some evening and/or weekend hours) when such work is deemed to be in the best interests of MVAP and its clients.
Responsibilities:
  • Determine eligibility for MVAP services and document same.
  • Assess the needs of clients, with special attention to the basic needs for food, safe and stable housing, and appropriate health care.
  • Develop individual care plans (with input from and participation of clients) that will meet the needs of clients to the greatest extent practicable.
  • Provide information to clients about housing options, community social services and/or government agencies and their respective programs, services, or benefits for which they may be eligible.
  • Provide information to clients about health care providers and mental health providers and assist in making referrals to same, as appropriate.
  • Assist clients in making inquiries about and/or applying for adequate housing, applicable programs, services, or benefits.
  • Document, monitor, and evaluate the services being provided by MVAP to insure that they meet the needs of the clients as outlined in their respective care plans, or any revisions/updates of same.
  • Work collaboratively with the staff of other agencies to insure a coherent and coordinated delivery of services to clients.
  • Work collaboratively with internal MVAP staff to insure uniformity and fairness in delivery of services by the organization.
  • Perform such other duties in the service of clients as may be requested by the Executive Director or designee.
How to Apply:

Please send a letter of interest, resume, and salary requirements to:

Velma McClure, Executive Director
MVAP
8 Wall Street
Concord, NH 03301
or email: vmcclure@mvap.org

Job Location:

Manchester

Date Added: July 31, 2017

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