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WIOA Career Navigator

Southern NH Services

Southern New Hampshire Services, Inc. (SNHS) is a private non-profit corporation chartered in the State of New Hampshire, May 21, 1965 to serve as the Community Action Agency for Hillsborough County in compliance with the Economic Opportunity Act of 1964.  In July, 2011, Rockingham Community Action (RCA), the Community Action Agency serving Rockingham County, was merged with Southern New Hampshire Services.  As a result of this merger SNHS now provides services to residents of the 66 towns and 2 cities in Hillsborough and Rockingham counties.

Helping People.  Changing Lives.  The mission of SNHS is to provide activities designed to assist low-income participants, including the elderly poor, to secure and retain meaningful employment, attain an adequate education, and make better use of available income; to ameliorate the causes of poverty within the community; to meet urgent and immediate individual and family needs, including health, nutrition, housing and employment related assistance; and to address the problems and barriers which block the achievement of self-sufficiency.

As a Community Action Agency, it is SNHS’ purpose to provide social service programs and advocacy activities for the economically disadvantaged, elderly, youth and other specialized populations in the organization’s service area.  SNHS operates 69 programs, contracting with the Federal, State and local governments as well as other social service agencies and private entities. The programs offered include Child Care, Early Head Start, Head Start, Women Infants and Children (WIC) Nutrition Program, Commodity Supplemental Food Program (CSFP), Energy and Utility Assistance, Weatherization, Asset Development, Supportive Housing for the Homeless, Homelessness Outreach and Intervention programs, Retired Senior Volunteer Program (RSVP), several programs supporting initiatives within the refugee and immigrant communities, as well as several initiatives under the Workforce Investment Act.

For more than forty-five years, SNHS employees have established a tradition of personal commitment to improving the lives of those we serve.  We take pride in belonging to an organization dedicated to excellence as we carry out our mission of "Helping People.  Changing Lives." We look for applicants who will help us carry out our traditions of commitment, service and respect for the dignity of every person.


Provides employment orientation, assessment, counseling and other career services to Workforce Innovation and Opportunity Act (WIOA) program participants in the Salem NH Works office: providing information about and linkage to the full range of services available through WIOA and other NH Works programs; orienting customers to and enrolling them in the WIOA Program; working individually with WIOA Adult and Dislocated Worker customers to develop individualized training and reemployment plans that meet individual needs; and providing job placement services leading to successful employment outcomes.

Requirements:

Bachelor’s degree in Human Services, Psychology, Education, or Human Services, and 3 years employment counseling and case management experience with unemployed/underemployed adults in an employment-based context. Demonstrated experience working in a collaborative team setting required.  An equivalent combination of education and experience demonstrating the skills, knowledge, and ability required for this position may substitute for degree. Three years case management/career counseling experience with unemployed adults from a variety of backgrounds and ethinicities; experience in providing professional employment assessment, career counseling, and job placement services; demonstrated experience working in a collaborative team setting and with multiple partner organizations; computer literacy in Microsoft Word and Excel, internet job sites, and email applications; strong organizational, time management and written and oral communication skills.  Position requires flexibility, reliability and dependability to cover in other NH Works offices as needed.~~Bachelor’s degree in Human Services, Psychology, Education, or Human Services, and 3 years employment counseling and case management experience with unemployed/underemployed adults in an employment-based context. Demonstrated experience working in a collaborative team setting required.  An equivalent combination of education and experience demonstrating the skills, knowledge, and ability required for this position may substitute for degree. 

Responsibilities:
  • Conduct customer orientation, intake, and eligibility determination.
  • Provide ongoing case management services ensuring regular service and/or contact at a minimum of every 30 days.
  • Conduct client-tracking functions including timely and accurate on-going data entry of customer information into the computerized case management system.
  • Provide a full assessment of customers’ skills, aptitudes and barriers using a variety of tools and tests.
  • Work with individual customer on the development of an individual employment plan based upon customer’s unique needs, interests and abilities including assessing the need and justification for training.
  • Provide individualized Job Placement assistance leading to successful employment outcomes. 
  • Provide information on and arrange for Support Services based on the customers’ needs.
  • Conduct required follow-up activities for exited customers as per policy.
  • Participate in job related training opportunities including cross training for other staff.
  • Participate in local agency and interagency team meetings as required.
  • Become familiar with and refer customers to appropriate community resources.
  • Provide coverage as needed for Career Navigators in other NH Works offices and for special projects/
  • Other duties as assigned by WFD Coordinator and WIOA Administrator within the objectives of the position.
  • Will maintain professional boundaries with all current, past and prospective clients and maintain the confidentiality of clients and staff in accordance with policy and procedure.
  • Will abide by all SNHS Safety policies and procedures.
  • Will present professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all local SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.

Preferred Skills/Knowledge/Experience:

  • Ability to work in an integrated service delivery environment.
  • Experience working with target populations (i.e. dislocated workers, low income, disabled, veterans, etc.)
  • Knowledge of computerized tools; e.g., accessing Internet-based job search information.
  • Experience with administering and interpreting assessment tools.
  • Workforce development experience, including knowledge of USDOL regulations, case management, customer service & quality principles.
  • Experience in providing employment counseling services.
  • Effective communicator, including written, oral and public speaking for conducting workshops as needed.
  • Creative thinking, problem-solving, & decision-making skills.
  • Demonstrated ability to work independently and as part of a team (both internally and in the community) to ensure maximum level of coordinated services that benefit the customer, are achieved.
  • Computer literacy in Microsoft Word and Excel, internet search & E-mail.
  • Knowledge of professional ethics, including confidentiality policy.
How to Apply:

<b>Apply online at: http.//www.snhs.org/jobs/</b>
SNHS is an Equal Opportunity Employer

Job Location:

Nashua

Date Added: July 25, 2017

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