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NHEP Operations Specialist

Southern NH Services

Southern New Hampshire Services, Inc. (SNHS) is a private non-profit corporation chartered in the State of New Hampshire, May 21, 1965 to serve as the Community Action Agency for Hillsborough County in compliance with the Economic Opportunity Act of 1964.  In July, 2011, Rockingham Community Action (RCA), the Community Action Agency serving Rockingham County, was merged with Southern New Hampshire Services.  As a result of this merger SNHS now provides services to residents of the 66 towns and 2 cities in Hillsborough and Rockingham counties.

Helping People.  Changing Lives.  The mission of SNHS is to provide activities designed to assist low-income participants, including the elderly poor, to secure and retain meaningful employment, attain an adequate education, and make better use of available income; to ameliorate the causes of poverty within the community; to meet urgent and immediate individual and family needs, including health, nutrition, housing and employment related assistance; and to address the problems and barriers which block the achievement of self-sufficiency.

As a Community Action Agency, it is SNHS’ purpose to provide social service programs and advocacy activities for the economically disadvantaged, elderly, youth and other specialized populations in the organization’s service area.  SNHS operates 69 programs, contracting with the Federal, State and local governments as well as other social service agencies and private entities. The programs offered include Child Care, Early Head Start, Head Start, Women Infants and Children (WIC) Nutrition Program, Commodity Supplemental Food Program (CSFP), Energy and Utility Assistance, Weatherization, Asset Development, Supportive Housing for the Homeless, Homelessness Outreach and Intervention programs, Retired Senior Volunteer Program (RSVP), several programs supporting initiatives within the refugee and immigrant communities, as well as several initiatives under the Workforce Investment Act.

For more than forty-five years, SNHS employees have established a tradition of personal commitment to improving the lives of those we serve.  We take pride in belonging to an organization dedicated to excellence as we carry out our mission of "Helping People.  Changing Lives." We look for applicants who will help us carry out our traditions of commitment, service and respect for the dignity of every person.

Southern NH Services, Inc. is seeking a NHEP Operations Specialist to provide technical, administrative, research, and customer support to the management and professional staff  of the Bureau of Welfare to Work  This position requires extensive policy research, data analysis, collaboration, problem-solving, and positive interaction with a variety of internal and external customers of the Bureau.  If you can work in a busy team-based setting, enjoy solving problems through data research & analysis, and are comfortable communicating research findings to management using different media, we want to talk to you. This full-time position will be located in Concord NHreliable transportation required. Starting wage of $18.05 per hour; 37.5 hour work week.


Candidates will have a Bachelor’s degree in Human Services, Business, Public Administration, or related field and 1 year’s experience supporting policy-level business operations; each additional year of approved formal education may be substituted for 1 year of required work experience.  


Duties include researching program data to solve work problems and answer management & customer inquiries; preparing business and statistical reports for management; effectively presenting data in a variety of ways & participating in policy level discussions as appropriate; updating & maintaining policy manuals; and tracking & reporting Bureau monitoring and outcome data. Substantial expertise in MS Windows, Outlook, WORD, Excel, and PowerPoint (database experience helpful) required.  

How to Apply:

Apply on-line at or send resumes to: Human Resources, Southern NH Services, P.O. Box 5040, Manchester, NH 03108 FAX (603) 645-6734.  

Job Location:


Date Added: June 28, 2017

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