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Choices for Independence (CFI) Case Manager

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

Looking for Rewarding Work?

Gateways Community Services has been named 2016 Non-Profit Business of the Year by Business NH Magazine!

Position Summary:

To assist seniors and older adults with chronic illnesses to manage financial benefits and to help them coordinate in home supports and home and community based care services provided under the Choice for Independence Program (CFI) per He-E 805

Essential Job Functions:

Financial benefits coordination

  • Assist clients with housing issues, public assistance, insurance and financial benefits, long term care admissions, legal issues, including identifying needs, locating resources and completing all applications and paperwork as necessary, including Medicaid & Social Security benefits
  • Help clients maintain these benefits through assistance with annual financial/medical re-certifications, other paperwork and education on the benefit programs*

Choices for Independence Program (CFI)

  • Complete client’s initial assessment
  • Complete initial care plan with the client and submit request for services to BEAS Long Term Care Department for approval
  • Advocate for clients when necessary; encourage client’s participation in service plan implementation.
  • Maintain up-to-date client records, including progress notes, annual paperwork, and all other required forms.
  • Negotiate with contracted vendor agencies for needed services
  • Assure that quality services agreed upon in client’s care plan are provided in a timely fashion
  • Ensure client satisfaction with services through monthly contacts based primarily on personal visits
  • Facilitate communication and maintain effective professional relationships with all members of client’s care team, including managed care organizations and client’s medical team
  • Identify clients who are in at-risk situations, including abuse, neglect and financial exploitation. Report to and collaborate with appropriate crisis intervention agency, including BEAS Adult Protective Services, to alleviate abuse, neglect and other crisis situations*

Qualifications, Education and Experience:

  • Bilingual (Spanish) strongly desired
  • Proficient in Microsoft Windows environment including working knowledge of Word, Excel, Outlook along with relational data base knowledge (Microsoft Access and/or Harmony preferred)
  • Bachelors Degree in related field
  • Three years prior geriatric casework or related geriatric experience; experience with end of life services is preferred.
  • Strong belief in provision of community service for elders and people who have disabilities
  • Communicate constructively to management and staff on problems, ideas or any other insights to assist in defining new best operational practices
  • Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel

About You:

  • You are an energetic, driven and passionate professional who seeks to provide high quality customer service
  • You seek rewarding and meaningful work in which you are able to provide services and better quality of life for others in need
  • When faced with challenges, you are able to develop creative solutions and see through to successful outcomes
  • Initiating and completing tasks and projects motivates you to do your best
  • You exude enthusiasm and productivity in both team and independent environment settings
  • You're a go-getter who seeks innovative ideas to provide better, more comprehensive services to children and families
  • You have strong organization and time management skills; effective verbal and written communication and take pride in your work


We value our staff’s important contributions by offering a comprehensive benefits package including:

  • Medical/Dental Insurance with 78-86% employer contribution of premium cost
  • Employer paid Short Term/Long Term disability insurance
  • Employer paid Life insurance
  • 403(b) Retirement Savings Plan with Employer Matched contributions
  • Voluntary pet, auto, and homeowners insurance
  • No cost, confidential Employee Assistance Program services
  • Generous Earned Time/Paid Time off
  • 12 Paid Holidays
  • Tuition & Continued Education Reimbursement program
  • Team building exercises & company outings and potlucks
  • Supportive and Encouraged Staff Development & Professional Skill Building
  • Flexibility for family-friendly schedule and personal needs
  • Friendly, collaborative, and supportive team environment
  • Recognized Fit Friendly Workplace for 3+ years by the American Heart Association
  • Have student loans? Our status as a 501(c)(3) not-for-profit public service organization means that working for us may make you eligible for some types of federal loan forgiveness programs (please see for more information)
  • Equal Opportunity Employer


How to Apply:

To apply, email your resume and cover letter to

Please include the job title in your subject line.

Job Location:


Date Added: June 22, 2017

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