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Consumer Directed Services (CDS) Service Coordinator

Gateways Community Services

Gateways Community Services, a $50M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services. Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more. Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Learn more about us at

Looking for Rewarding Work?

Gateways Community Services has been named 2016 Non-Profit Business of the Year by Business NH Magazine!

Gateways Community Services is seeking a Service Coordinator (Case Manager) to join our Adult Custom Services program. In this role, the Service Coordinator will provide guidance and direction for participating families by assisting in the development of annual service agreements and allocated budgets, and supporting and referring families to resources.

The Adult Custom Services program offers adults (21+ years) with developmental and intellectual disabilities and their allies the opportunity to design and manage the supports and services that are meaningful to them. Then, working within the guidelines, the individuals and their allies determine and provide authorization for the use of their Medicaid dollars and allocated budgets for their individualized supports and services.

Job Description: The Service Coordinator works with each participating individual and their families to empower them to choose, manage, and lead the supports and services that are meaningful to them. In doing so, the essential job responsibilities are:

  • Maintain a caseload of participating families; provide exemplary customer service to all participants
  • Explain roles and responsibilities to participants and their allies
  • Assist participants to develop the annual service agreement and allocated budget
  • Support participants and families in finding resources and negotiating rates of service
  • Coordinate resources to provide participants training as needed in areas such as: developing, monitoring and spending their allocated budgets
  • Monitor the service agreement plans for success and assist in revisions as needed
  • Contact participants at minimum of monthly and conduct annual face-to-face home visits to develop, implement, and monitor plans and budget

Job & Education Requirements:

  • Bachelor’s Degree in related field such as Social Work, Human Services, Psychology, Family Studies, Business Administration, required
  • Experience working with families and/or children or adults in an educational, health care, or social service capacity strongly desired
  • Strong interpersonal and independent professional skills such as: organizational, time management, problem solving
  • Facilitative skills for group and project management
  • Strong written and verbal communication is a must
  • Experience with Excel, budgets, spreadsheets strongly desired; basic operational financial literacy
  • Proficient in Microsoft Windows and Microsoft Office suite
  • Must have reliable transportation, valid driver’s license, and applicable vehicle insurance for business travel

About You:

  • You are an energetic, driven and passionate professional who seeks to provide high quality customer service
  • You seek rewarding and meaningful work in which you are able to provide services and better quality of life for others in need
  • When faced with challenges, you are able to develop creative solutions and see through to successful outcomes
  • Initiating and completing tasks and projects motivates you to do your best
  • You exude enthusiasm and productivity in both team and independent environment settings
  • You're a go-getter who seeks innovative ideas to provide better, more comprehensive services to children and families
  • You have strong organization and time management skills; effective verbal and written communication and take pride in your work

We value our staff’s important contributions by offering a comprehensive benefits package including:

  • Medical/Dental Insurance with 78-86% employer contribution of premium cost
  • Employer paid Short Term/Long Term disability insurance
  • Employer paid Life insurance
  • 403(b) Retirement Savings Plan with Employer Matched contributions
  • Voluntary pet, auto, and homeowners insurance
  • No cost, confidential Employee Assistance Program services
  • Generous Earned Time/Paid Time off
  • 12 Paid Holidays
  • Tuition & Continued Education Reimbursement program
  • Team building exercises & company outings and potlucks
  • Supportive and Encouraged Staff Development & Professional Skill Building
  • Flexibility for family-friendly schedule and personal needs
  • Friendly, collaborative, and supportive team environment
  • Recognized Fit Friendly Workplace for 3+ years by the American Heart Association
  • Have student loans? Our status as a 501(c)(3) not-for-profit public service organization means that working for us may make you eligible for some types of federal loan forgiveness programs (please see for more information)
  • Equal Opportunity Employer
How to Apply:

To apply, send your resume and cover letter to

Please put the title of the position in your subject line.

Job Location:


Date Added: June 22, 2017

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