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Family & Community Support Specialist

NAMI New Hampshire

The National Alliance on Mental Illness New Hampshire (NAMI NH) is a statewide, grassroots non-profit comprised of a network of affiliate chapters and support groups, staff and volunteers that provide information, education and support to all families and communities affected by mental illness. NAMI NH’s public policy work includes advocacy for health insurance coverage and access to comprehensive, integrated health care and community-based supports without discrimination or stigma for all who are affected by mental illness.

Our Connect Program is designated as a National Best Practice Program that trains professionals and community members to prevent and respond effectively to suicide across the lifespan.   Our public health, socio-ecological model emphasizes collaboration between service providers.  Best practice protocols are provided for each service provider discipline. The training can be customized to meet the needs of a community or organization. 

Visit or to learn more about our programs.

Job Summary:  The Family and Community Support Specialists (FCSS) will provide 1:1 support and education to families/primary caregivers of children and adolescents with Serious Emotional Disturbances (SED).  The FCSS will establish support groups and family education programs in the Concord vicinity and will be responsible for identifying and recruiting family member candidates to participate in one of NAMI NH’s leadership training programs providing support to family leaders in a role of their choice.

Job  Responsibilities:

  • Provide one-to-one support to families/primary caregivers of children and/or adolescents with Serious Emotional Disturbance (SED).
  • Work to eliminate stigma and end discrimination regarding mental health for all individuals and their families.
  • Demonstrate in his/her work a commitment to the system of care values and guiding principle.
  • Serve on work groups, advisory councils and committees as assigned.
  • Recruit, provide or ensure training/orientation and support to family leaders.
  • Demonstrate effective outreach and promotion of NAMI NH’s support, education, leadership programs, and public policy platform. 
  • Attend community events/meetings as assigned.

Knowledge, Skills, Abilities and Education:

  • Lived Experience – having personal experience as a parent or family member of a child with SED and understands and has the experience of working through the process toward family recovery empowerment.
  • Knowledge of community resources and experience navigating the mental health and related systems of care.
  • Three years of work experience in the human service or mental health field providing direct service.
  • Demonstrated writing, public speaking, training and organizational skills.
  • Ability to use a computer to develop, track, transfer and access information related to work.
  • Have available, reliable transportation and willing to travel and have a flexible schedule.
  • Consideration given for formal education and/or agrees to or has completed NAMI NH’s Leadership Programs.

Work Schedule: 

Generally works Monday through Friday with occasional requirements to attend evening and/or weekend events or meeting.  Local travel within the Capitol region required.

Funding is provided through a contract agreement with Capital Region Health Care, Region 2, New Hampshire DSRIP project. Position is dependent upon contract approval.

How to Apply:

Send your letter of interest, resume and salary requirements to:  NAMI NH, Attn: Office Manager, 85 North State Street, Concord, NH 03301 or via e-mail to

No phone calls, please.

Job Location:

Concord Region

Date Added: June 20, 2017

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