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Program Director

Crisis Center of Central NH

The Crisis Center of Central New Hampshire (CCCNH) has been serving Merrimack County since 1978.  As a nonprofit, we provide services and resources to victims/survivors of domestic and sexual violence, stalking, child and elder abuse.  The mission of our organization is to empower individuals to make positive changes in their lives. Services are confidential and free and are available to everyone, regardless of age, gender, race, religion, sexual orientation, income or physical abilities.  Our services include a 24-hour crisis line, court advocacy, hospital accompaniment, emergency shelter, support groups, education and outreach.


The Program Director provides support to the Executive Director for program management in the areas of domestic and sexual violence, child abuse and stalking. A portion of this position will be spent providing ongoing program development, direction and supervisory activities. This position will also devote time to direct client services. 

Requirements:

Bachelors Degree and supervisory experience. Experience should be in areas of human service administration, victim advocacy, provision of direct service and supervision of staff. Candidate must have excellent communication skills and the ability to work with a variety of people who are interested in, or experiencing domestic abuse, sexual abuse, child abuse and stalking.  The ability to intervene and de-escalate crisis situations and maintain strict client confidentiality is essential. Must have valid driver’s license and automobile insurance.

Responsibilities:

The Program Director provides support to the Executive Director for program management in the areas of domestic and sexual violence, child abuse and stalking. A portion of this position will be spent providing ongoing program development, direction and supervisory activities. This position will also devote time to direct client services. In addition, this position is also responsible for the following:

  • Assures the quality of advocacy services provided by staff members meets the established standards and guidelines of this agency.
  • Provides consultation and guidance to advocates in addressing client needs, client management, crisis intervention and trauma informed care.
  • Contributes to the development of client-sensitive policies and procedures that support the delivery of programs and services
  • With the Executive Director, identifies and coordinates trainings and other staff professional development activities
  • Work with staff to insure they are properly trained on the various programs offered by CCCNH
  • Identify gaps in services and work with appropriate agencies towards the resolution of these issues
  • Provide ongoing assistance to staff in coordinating services for clients.
  • Participate in all relevant NHCADSV meetings
  • Respond to clients in crisis either in person or on the hotline. Assist them in identifying issues, exploring options and supporting the choices they make.
  • Offer emotional support, advocacy, assistance, referral information and follow up support as requested and needed.
  • Document all direct service related activities. Record client statistical and biographical information. Record referrals if any and maintain related agency documentation.
  • Advocate for clients in multiple settings including courts, hospitals, police departments, and several social service agencies.
  • Provide limited transportation for clients.
  • Collaborate with other staff to enhance service delivery and skills.
  • Develop and maintain relationships with other service providers in Merrimack County.
  • Participate in outreach and fundraising events as requested
  • Attend trainings and professional development activities.
  • Adhere to expectations of providing culturally competent, trauma informed services to all guests and clients of the Crisis Center.
  • Other duties as assigned.
How to Apply:

Send a cover letter and resume to Abby@cccnh.org

Job Location:

Concord

Date Added: June 20, 2017

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